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Thanks, email sent.  It's not too long now until the close of business in Phoenix so looks to be another day with no reply.  Either everyone there has vanished or I'm being ignored intentionally.  Either way it's not a nice feeling.  

Until Thursday of last week I was working with them on the very same basis (which is why I didn't want to name them as they seemed to be working with me).  Since then I have had no reply whatsoever.  I'm not sure if they are a bad company or not as I've not had experience with them for long...

They called it a custom configuration; however stated a 2-3 business day delivery.  They advertise Dual E5s on WHT.

Dual E5, 8 Disks.  I've reached out to Paypal to help me make contact with the company.

The company is Serverhub.  I didn't want to publicly call them out as they appeared to be working with me to resolve the issues; however I've now been ignored since Thursday.  Combined with the earlier delivery problems it doesn't leave a lot of confidence for what these guys will be like in...

Well it seems like another day will tick by with no response.  Looks like I'll be heading to a Paypal claim/chargeback.  It's a shame it had to come to this.  

Some posts I've read in this thread suggest you are part of Centarra?  Is that correct?

http://en.wikipedia.org/wiki/Google_Schemer

SolusVM KVM Gen2 templates are supported out of the box.

RabbitMQ is pretty cool.  Currently writing a project using Flask, Celery and RabbitMQ

Thanks for all the feedback.  I've now formally requested a refund.  We'll see how that plays out.

Thanks for the opinions.  It pretty much confirms what I was thinking.  Not going to name the company as I am still in discussions with them (albeit very one sided at the moment, no reply in 48 hours).

This isn't a name and shame as I have no interest in calling out any providers on their service until I've checked that I am not being unreasonable. It's very easy when you know your own timelines to forget other peoples. I am however looking for some advice if I am being taken for a ride here...

Pears are indeed yummy ;)

Blesta has a feature for manual key entry to decrypt CC data

The KB article clearly explains that it is.  You may then choose to come off the rental at any time; however the hardware is then your issue.  You cannot go back onto the rental terms afterwards.

I'd have to disagree with your Ubuntu comparison.  Ubuntu is very much a production distro.

I wonder if they were sold the business model in a box?

End users are meant to be assigned a /64.  Not only for SLAAC purposes but also blacklisting occurs at /64 level.

/32 and a /48.  I think giving me a /52 should be no problem!