Any other Hostress customers migrated from Chicago to Buffalo with no notice?

Discussion in 'Hosting Talk & Reviews' started by MannDude, Jul 26, 2015.

Tags:
  1. MannDude

    MannDude Just a dude vpsBoard Founder Moderator

    5,036
    2,634
    Mar 8, 2013
    MannDude
    Last edited by a moderator: Apr 30, 2017
    FredQc likes this.
  2. drmike

    drmike 100% Tier-1 Gogent

    8,573
    2,717
    May 13, 2013
    Stupid plan there for sure that was sold to @FredQc.  Unless @FredQc is being billed $50+ a month, and who gives 12 cores to a customer?!?!?! 

    I was bothered multiple times in past two weeks by former GVH customers left offline.  One was a shared hosting customer three weeks offline and being played ticket hockey with.  Other was a WHMCS license matter a good two weeks without such.

    Both had escalated tickets to 'management' that just sat and sat.

    This type of stuff burns my a$$.  No regard for customers. 

    This dark cover of night migration is more of that.
     
    Last edited by a moderator: Apr 30, 2017
  3. Francisco

    Francisco Company Lube Verified Provider

    2,476
    1,770
    May 15, 2013
    That's a pretty damn stupid plan.

    I'm scared to even ask what the going price on it was.

    Francisco
     
  4. GIANT_CRAB

    GIANT_CRAB New Member

    525
    270
    May 21, 2013
    He was being sarcastic, did you see that he said 1TB RAM?

    The escalated tickets are either because the outsourced support team don't know how to resolve it or it really needs Thomas to resolve it (provisioning, licenses, billing and sales).
     
    Last edited by a moderator: Apr 30, 2017
  5. drmike

    drmike 100% Tier-1 Gogent

    8,573
    2,717
    May 13, 2013
    1TB of RAM... yeah assumed he just munged it....   GVH had many insanity plans... Clearly no 1TB of RAM :)

    The issue is support only can do what support is tasked with doing. 

    Billing and major issues always falls on owner / management to resolve.

    It's ownership like this that gives ahhh helpdesk folks and outsourced helpdesk a bad name, and wrongly.
     
  6. Hxxx

    Hxxx Active Member

    473
    154
    Dec 20, 2013
    You hosting there ? WTF.
     
    Last edited by a moderator: Jul 27, 2015
  7. drmike

    drmike 100% Tier-1 Gogent

    8,573
    2,717
    May 13, 2013
    Won't find me hosting there....  I am far too selective (and tired) to deal with sh!t experiences like this.
     
    Hxxx and Licensecart like this.
  8. Hxxx

    Hxxx Active Member

    473
    154
    Dec 20, 2013
    Exactly
     
  9. FredQc

    FredQc New Member

    4
    4
    Jul 8, 2014
    I was joking about the RAM and IPs, coming from GVH... But the VPS really do have 24 cores :p

    As for the migration situation, I only had a 5 minutes downtime if I recall and did not loss anything. The only problem is they allocate me only one IP (a new one) out of the 13 I had... still waiting before opening a ticket.

    And yes, they should have sent at least a 48 hours notice before migration, that was not so professional.
     
    Last edited by a moderator: Apr 30, 2017
  10. MannDude

    MannDude Just a dude vpsBoard Founder Moderator

    5,036
    2,634
    Mar 8, 2013
    MannDude
    Everything resolved now @FredQc ?
     
    Last edited by a moderator: Apr 30, 2017
  11. FredQc

    FredQc New Member

    4
    4
    Jul 8, 2014
    Not at this moment, but I just sent them a ticket couple of hours ago. No answer yet...
     
    Last edited by a moderator: Apr 30, 2017