Any other Hostress customers migrated from Chicago to Buffalo with no notice?

drmike

100% Tier-1 Gogent
Stupid plan there for sure that was sold to @FredQc.  Unless @FredQc is being billed $50+ a month, and who gives 12 cores to a customer?!?!?! 

I was bothered multiple times in past two weeks by former GVH customers left offline.  One was a shared hosting customer three weeks offline and being played ticket hockey with.  Other was a WHMCS license matter a good two weeks without such.

Both had escalated tickets to 'management' that just sat and sat.

This type of stuff burns my a$$.  No regard for customers. 

This dark cover of night migration is more of that.
 
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Francisco

Company Lube
Verified Provider
That's a pretty damn stupid plan.

I'm scared to even ask what the going price on it was.

Francisco
 

GIANT_CRAB

New Member
Stupid plan there for sure that was sold to @FredQc.  Unless @FredQc is being billed $50+ a month, and who gives 12 cores to a customer?!?!?! 

I was bothered multiple times in past two weeks by former GVH customers left offline.  One was a shared hosting customer three weeks offline and being played ticket hockey with.  Other was a WHMCS license matter a good two weeks without such.

Both had escalated tickets to 'management' that just sat and sat.

This type of stuff burns my a$$.  No regard for customers. 

This dark cover of night migration is more of that.
He was being sarcastic, did you see that he said 1TB RAM?

The escalated tickets are either because the outsourced support team don't know how to resolve it or it really needs Thomas to resolve it (provisioning, licenses, billing and sales).
 
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drmike

100% Tier-1 Gogent
1TB of RAM... yeah assumed he just munged it....   GVH had many insanity plans... Clearly no 1TB of RAM :)

The issue is support only can do what support is tasked with doing. 

Billing and major issues always falls on owner / management to resolve.

It's ownership like this that gives ahhh helpdesk folks and outsourced helpdesk a bad name, and wrongly.
 

FredQc

New Member
Stupid plan there for sure that was sold to @FredQc.  Unless @FredQc is being billed $50+ a month, and who gives 12 cores to a customer?!?!?! 

I was bothered multiple times in past two weeks by former GVH customers left offline.  One was a shared hosting customer three weeks offline and being played ticket hockey with.  Other was a WHMCS license matter a good two weeks without such.

Both had escalated tickets to 'management' that just sat and sat.

This type of stuff burns my a$$.  No regard for customers. 

This dark cover of night migration is more of that.
I was joking about the RAM and IPs, coming from GVH... But the VPS really do have 24 cores :p

As for the migration situation, I only had a 5 minutes downtime if I recall and did not loss anything. The only problem is they allocate me only one IP (a new one) out of the 13 I had... still waiting before opening a ticket.

And yes, they should have sent at least a 48 hours notice before migration, that was not so professional.
 
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