365Networks
New Member
Was thinking earlier about Kayako and what other options there are what is everyone out there using and how does it work for you?
Best support system / live help system ?
Could you please elaborate what those issues are?
Sure. Kayako freezes on me a lot. Sometimes the chat shows up but it's in blue. This could be due to a connection issue.
What did Kayako say when you contacted them about it?
GIANT_CRAB
New Member
Deskpro
Deskpro
Deskpro
Its the best support system I've ever seen.
Its used by Valve and there are updates & bug fixes almost everyday.
However, it doesn't have WHMCS integration.
Deskpro
Deskpro
Its the best support system I've ever seen.
Its used by Valve and there are updates & bug fixes almost everyday.
However, it doesn't have WHMCS integration.
http://www.zendesk.com - has been showing up a bit more lately I feel. Could be worth a look.
Edit: DeskPRO looks quite nice - 600$/yr for 5 agents (Self Hosted) - I like the fact they give the full sourcecode for modifications, quite nice.
Though it looks like the theme was pulled from wrapbootstrap to be honest, very busy.
Edit: DeskPRO looks quite nice - 600$/yr for 5 agents (Self Hosted) - I like the fact they give the full sourcecode for modifications, quite nice.
Though it looks like the theme was pulled from wrapbootstrap to be honest, very busy.
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We use WHMCS ticket system.
For live support, we used to use Rhino Business ( https://www.livesupportrhino.com/rhino-business ) and really liked it. It did everything we were looking for. Don't bother with any of the other versions of Rhino, they're all weirdly crippled in one way or another.
For live support, we used to use Rhino Business ( https://www.livesupportrhino.com/rhino-business ) and really liked it. It did everything we were looking for. Don't bother with any of the other versions of Rhino, they're all weirdly crippled in one way or another.
For live support, I've found Olark does a pretty good job. WHMCS ticketing does pretty much everything you'd expect/need from a ticketing system, I don't really see the advantages to having a separate system such as Zendesk etc.
Zendesk is big and popular. Tried it and didn't like it though.
This is what we use and it's second to none.
I was having a look to see what is about and came across: https://www.purechat.com/ It's free and looks pretty neat.
It's hosted by them it would appear.
It's hosted by them it would appear.
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I went from using WHMCS Live Chat to Hostbill Live Chat and now PHP Live. The PHP Live software is what I would recommend by far. It does not integrate into my billing / client management system but I like the other features it has - including a winapp that works as it is supposed to.
For live chat; http://www.livechatinc.com
Deal is sweet with http://www.appsumo.com/livechat-hot-promo/ ($49 for 6 months)
Deal is sweet with http://www.appsumo.com/livechat-hot-promo/ ($49 for 6 months)
PhaseNetworks
New Member
Since it hasn't been mentioned. Comm100 is quite handy.