EGI takes pride in its colocation services, data center and network. The way this customer's cabinet was setup is regrettable and how this was allowed to happen will be investigated internally. In the meantime, the servers in this cabinet have been adjusted and cables properly labeled and organized.
While our technicians are well-trained on cable management and server racking, we also will be retraining our staff and managers to ensure such an issue never happens again.
Now, with regards to the pictures posted in this specific forum:
Those pictures were taken without EGI's knowledge or permission and are being used with no such permission from either the customer, the datacenter, or EGI.
Biometric scan, an access card, and a combination code are required to access the building, the elevators, the datacenter floor, and the cabinet. Footage is still being examined with datacenter security at this time and no security breach has yet been found.
The person who took those pictures knew exactly which cabinet to go to as the cabinets don't have customer names on them and this individual didn't just "stumble" upon the cabinet like the OP says. That person knew that this cabinet belongs to ColoCrossing and had access to it (i.e. knew the lock code to open the door) and deliberately took those pictures so they could be posted on this forum.
Such a person must have had access to the EGI customer database and while evidence is still being collected, we strongly believe that the person who took those pictures is an ex-employee who recently left the company and is currently (and also in the past) working for BuyVM.
That is also the reason no security breach was reported by the datacenter as the person who took these photos and provided them for posting actually had authorized access to the cabinet as an EGI employee. All EGI employees have access to all cabinets so they can service our customers as needed.
Because of this incident, EGI is taking measures to install additional security cameras in the colo and tightening employee access to all cabinets.
EGI takes this privacy breach seriously and will continue investigating this matter with the datacenter and take appropriate legal action if necessary.
Thank You.
Energy Group Networks Network Operations Center