How To Contact Support, Properly.
Good idea.
Also, it should be noted that generally staff are pretty well versed in the TOS and understand the company's internal policies better than the customer who often times has not read the TOS, SLA, AUP, etc. Keep that in mind before making demands or stating you're entitled to something. At the very least skim the policies to see how they apply to the ticket you're about to open and instead of making demands, make a request for an exception to whatever it is you're wanting. They may still tell you no, (Like "No, you are unable to host warez and unfortunately we are unable to make an exception for this request but thanks for checking with us first.") but it's a better and more civilised approach than making a demand or stating you've been a customer for XX time, you should be able to do this, you served in two wars, and if you're not allowed to do it you'll contact the BBB and your network of social media followers to talk badly about the company... Haha. Yeah, don't do that. Read/skim the TOS at least and make a request.
If every one of my customers followed this, I would be a happy man.
Abdussamad
New Member
We should also offer tribute to the support gods so that they may smile on us and show us the light.
+1 for the artikel. Yet the google translate thing never occurred to us. Sadly a lot of our customers tent to not follow these guidelines which made us communicate in every deployment mailing sending our preferred support channel.
Maybe its good to add a section for providers in your artikel? How to communicate support etc so customers can follow the instructions like you posted?
Maybe its good to add a section for providers in your artikel? How to communicate support etc so customers can follow the instructions like you posted?
