If a client's VPS is suspended, do you still send them an invoice for next month?
- Thread starter Dillybob
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You're misquoting him.
He still sends an invoice if it's suspended which is what you asked. Also, with WHMCS specifically, you can email a suspension reason. That is a line of communication as you so adamantly demanded.
So, where is your argument? If it's just to have a go at CVPS then do it elsewhere.
He still sends an invoice if it's suspended which is what you asked. Also, with WHMCS specifically, you can email a suspension reason. That is a line of communication as you so adamantly demanded.
So, where is your argument? If it's just to have a go at CVPS then do it elsewhere.
How am I misquoting him?
'I do this by emailing them the suspend reason then opening a ticket i.e. the line of communication, '
He opens a line of communication with the client to discuss the reason for suspension. That's what you're SUPPOSED to do.
My argument is: It shows that you care about the client, and it will retain customer relationship management and potentially have them actually pay the invoice once you reach an agreement with them. It also shows professionalism and compassion towards customers.
Your argument: Just send the invoice anyway and 'I hope they contact me if they want their vps unsuspended', right?
See the difference? My argument holds way more weight than yours (if that is what your argument is). Especially in a business sense.
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Probably because the customer didn't want to submit a ticket? Same thing is happening to me right now. I don't want to submit a ticket... but if CVPS actually emailed me and opened a line of communication I most likely would of paid that $1.50 invoice again. Get what I'm saying?
What do you think would of happened if you initialized the ticket instead? I think you could attain a larger customer pool by showing the customer you want them back and you'll talk with them as why it was suspended/etc. (This is ofcourse you want customers that were suspended for dos back on your servers lol)
But since I just saw the invoice being generated, that shows to me that they just want my money and don't care. So why should I submit a ticket and ask for it to get unsuspended..
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HenriqueSousa - WebUp 24/7
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When a client is suspended all the providers generally click on the little checkbox to notify the client, this opens the line of communication. If the client decides to open a ticket and try to solve the issue it is one thing, if it just ignores and goes to forums like you are doing to just hurt a provider or all the providers that just automate their internal systems.
In my opinion providers always try to solve issues by speaking with the customers, but this is a 2 way communication and the provider can't force the client to communicate.
Also the invoice creation is an automatic procedure to all the Billing Systems, the providers cannot be monitoring every single invoice that is generated, we have other tasks that need to be completed, like tickets...
I was never notified by email that my vps was suspended though. If I was, then that would be a open line of communication and I probably would of never even made this topic now that I think of it.
HenriqueSousa - WebUp 24/7
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In my opinion providers like me in the passed tried to open a ticket and wait for a client response, a ticket that stays open for weeks because clients do not answer.
Opening tickets is not the solution for the provider to notify the client, the current way that WHMCS has implemented, is the best way to inform the clients.
- Henrique
Not moaning about it, trying to spread awareness at how you can obtain a larger customer pool. For any provider, really.
I am the customer, you need to realize that. Your customer days are over, you are a provider now. Different reality we both share.
Cancer is different from a doctor's perspective as compared to the young kid that has it, is it not? Same thing here. I am a customer, and I have a different perspective than provider's, and unfortunately, you should always listen to customers.
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HenriqueSousa - WebUp 24/7
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If that is true, why are you calling all the providers to this discussion, this should be a CVPS thread.
That's your big mistake. I am a customer too so I can see it from both perspectives and unfortunately, you are wrong; we shouldn't always listen to customers as contrary to popular belief they are NOT always right.
Your beef is with CVPS. Take it up with them.
Because I never knew about all this WHCMS and their 'automated invoice emailing' bullshit until I made these threads.
But it's a general question to all provider's.
What I believe should happen:
1) Host suspends client's vps
2) Automatic Ticket should be created to open a line of communication to keep the customer engaged if they feel like they want to repent/discuss why t hey were 'abusing the system' (for example in my case, dos testing my own box with LOIC).
3) Host can think about what's going and discuss the issue within ticket with the client so they can reach an agreement of some sort.
4) Once that communication is good between the host & client, it would now be appropriate to send that customer an invoice. (For next month ofcourse)
This is not an issue with CVPS only. It's to all hosting providers that do this as well.
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In this case I am right though
.Opening a line of communication to a suspended client's VPS before invoicing would be the best thing to do instead of just throwing them an invoice and 'hoping they submit a ticket'. I have a feeling I know you know this but just don't want to say it because it saves you time with dealing with suspended clients. And I am telling you, if you were to do it my way you would retain a larger customer pool. But wait, the customers are always wrong right?
Unless, ofcourse, their suspension was due to a massive DDoS and then in that case, yea, you have the right to terminate them. But by that point, an invoice wouldn't of been sent.
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A lot of the emails WHMCS is supposed to send seem to be blackholed at times. I think we all agree that the suspension notice should be/ have been sent.
Just from personal experience, I'll have to say that a lot of the suspension and other email/tickets never get opened.
On a side note, from the sounds of it you're all a bunch of kids to me, I'm closer to 60 then to 50.
Just from personal experience, I'll have to say that a lot of the suspension and other email/tickets never get opened.
On a side note, from the sounds of it you're all a bunch of kids to me, I'm closer to 60 then to 50.
HenriqueSousa - WebUp 24/7
New Member
If that is what you believe should be done, just talk with the developers of the Billing Systems, providers will not dedicate development budget to this situation.
What you are saying about a larger customer pool is debatable, you cannot guarantee that has a customer. Providers usually know the best solution for their clients, as a customer you can only suggest not demand on this types of situations.In this case I am right though
Opening a line of communication to a suspended client's VPS before invoicing would be the best thing to do instead of just throwing them an invoice and 'hoping they submit a ticket'. I have a feeling I know you know this but just don't want to say it because it saves you time with dealing with suspended clients. And I am telling you, if you were to do it my way you would retain a larger customer pool. But wait, the customers are always wrong right?
Unless, ofcourse, their suspension was due to a massive DDoS and then in that case, yea, you have the right to terminate them. But by that point, an invoice wouldn't of been sent.
- Henrique
Yeah because I'm everyone's 'bitch' here under this forum and I must kneel before all provider's. That logic.
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