Incero spamming?

[gordonrp]

So, apparently they've harvested all emails entered/used with their live-chat system and used those to send unsolicited bulkmail about "new" offers from them, like the one below.

====== Please reply above this line ======

Hello, we chatted on the webchat on Incero a while back.

http://WWW.WABLE.COM is a new cloud server service that we launched, maybe that will fit your needs? Highly redundant cloud based servers spin up in just 13 seconds, and benefit from

SSD RAID storage. You purchase a resource bundle and then allocate those resources to one or many virtual servers, and can resize them at any time. Here is a screenshot of the control panel and the operating systems available: http://d.pr/i/xxxxx


Regards,


Georgina

----------------------------------------------


Ticket ID: #4284XXX


Subject: Live chat with [email protected]


Status: Answered

Ticket URL: https://portal2.incero.com/viewticket.php?tid=428416&c=xxxxxxx



As most of us have already been made aware of, Gordon isn't always the brightest and might not fully comprehend basic human interaction, as such i expect a lengthy rude reply telling me how it's my fault you sent me spam. Because in the end of the day, you are always right, kinda*

* lolol.

H Blergh,

If you have a problem you can always reply to us, call us, or IM us. We're happy to help.

That said:

- 9/27/2011 - you asked for a free trial, we deployed a dedicated server for you completely free of charge for a week:

http://d.pr/i/g4yX/5v8BeqzG

- 10/21/2013 - you come on live chat asking about our services, we discuss options, you state that the item is too expensive, you enter your email

http://d.pr/i/C4cq/AhFOzpT2

We didn't randomly pick your email out of thin air, you initiated contact with us, we have provided you with free dedicated server services, and we have answered further questions since then from you about our products. I don't think that emailing you back about a new offering is worthy of calling us SPAMMERS.

I am sorry you feel that way though, and I have put a block on your domains so that you won't be emailed, and that you wont receive services from us in future. 

Kindly,

Gordon

 

[blergh]

H Blergh,

If you have a problem you can always reply to us, call us, or IM us. We're happy to help.

That said:

- 9/27/2011 - you asked for a free trial, we deployed a dedicated server for you completely free of charge for a week:

http://d.pr/i/g4yX/5v8BeqzG

- 10/21/2013 - you come on live chat asking about our services, we discuss options, you state that the item is too expensive, you enter your email

http://d.pr/i/C4cq/AhFOzpT2

We didn't randomly pick your email out of thin air, you initiated contact with us, we have provided you with free dedicated server services, and we have answered further questions since then from you about our products. I don't think that emailing you back about a new offering is worthy of calling us SPAMMERS.

I am sorry you feel that way though, and I have put a block on your domains so that you won't be emailed, and that you wont receive services from us in future. 

Kindly,

Gordon

Hello Gordon,

Great! the initial contact & screenshot was three years ago (or so it seems) - nice. I'm still not sure how you assumed that I'd be OK with getting "information about new offers" or whatever you may wish to call it without even the possibility to opt out nor explicitly opt in.

I'm happy to hear that you've decided to stop sending me any further emails on your end, hopefully you'll stop doing the same to all/other potential leads who have not opted in.

 

[gordonrp]

Will keep on doing exactly what I'm doing, and anyone that complains will be removed from being contacted in future, it's no big deal. 

Arguing on the Internet is retarded.

 

[blergh]

Will keep on doing exactly what I'm doing, and anyone that complains will be removed from being contacted in future, it's no big deal. 

Arguing on the Internet is retarded.

I see.

Didn't get the feeling we were arguing, but I agree. Best of luck!

 

[ChrisM]

 

[Thelen]

They shouldn't have done that, definitely agree, but OTOH you over reacted as well...

 

[MartinD]

I am sorry you feel that way though, and I have put a block on your domains so that you won't be emailed, and that you wont receive services from us in future. 

Kindly,

Gordon

Hi Gordon.

Would be good if you restricted it to his domains and not mine to which I've received emails saying we're now blocked.

 

[kaniini]

Will keep on doing exactly what I'm doing, and anyone that complains will be removed from being contacted in future, it's no big deal.

I wish you luck with your future Spamhaus listing. Live-chat contacts are not confirmed opt-in subscriptions to any mailing list.

 

[jarland]

I wish you luck with your future Spamhaus listing. Live-chat contacts are not confirmed opt-in subscriptions to any mailing list.

Is responding to a support ticket? Look at the original message again, right before the picture of the kid. Looks like a presales ticket. I'm guessing they open tickets for presales inquiries or for some live chats? Seems it was more than just a chat to me.

 

[serverian]

right before the picture of the kid

Chloe!!

 

[blergh]

Is responding to a support ticket? Look at the original message again, right before the picture of the kid. Looks like a presales ticket. I'm guessing they open tickets for presales inquiries or for some live chats? Seems it was more than just a chat to me.

Nah, as mentioned by Gordon earlier my latest contact with them was 10/21/2013 (If i recall correctly, this is completely unrelated to being interested in a cloud/vps). This ticket was opened and an email was sent out to notify me about this newly opened ticket, which contained the above mentioned advertising/offer.