Gordon is Gordon. He's legendary in this segment of the industry. Some decent folks ran his wrong side and some idiots ran that side too. I like him
We go back informally probably 4+ years.
80Gig network + thousands of servers(?) + 8 staff. Yeah, small, too small to cope with issues and bugged people. He has the right prices and selling lots.
Sorry, remind me how we know each other? I don't believe we've ever had a beer, talked on a phone call, nor ever met in person. Correct me if I'm wrong
As our servers are unmanaged 8 staff is more than enough for thousands of servers. 50% of our staff are full time developers, focused on automating every aspect of our business. On typical days we handle less than 3-5 support tickets. (sales tickets, setup tickets, etc are in the hundreds each week). I personally spend about 90% of my time on the phone, on skype, and on our website chat offering custom solutions for our clients.
Also as Tony pointed our our abuse system is largely automated, which our VPS provider customers praise us for. We also host two of the largest VPN companies in the USA, so we're well versed in automatically detecting abuse, letting our clients know about it, and keeping our clients happy.
It would be awesome if people would talk to me in person before having an opinion about me, but I realize that's a tall dream.
Cheers,
Gordon