OVH Manager unavailable (96 hours and counting)

Discussion in 'General Talk' started by fm7, Mar 29, 2016.

  1. fm7

    fm7 New Member

  2. davidgestiondbi

    davidgestiondbi Verified Provider

    Omg! Did they try to turn it off and on again? :p

    V6 is the manager for EU right? I think we are in V5 in Canada.
  3. fm7

    fm7 New Member

    The problem is occurring in OVH EU.

    Canada and France are compartmented operations.
  4. drmike

    drmike 100% Tier-1 Gogent

    OVH manager = control panel for customers to manage their services?  96 hours is a long time to be down.
  5. willie

    willie New Member

    I just logged into FR and it worked ok for me.  If you're getting sent back to the login page, make sure your browser is sending a referer header.  I usually disable that header but have to turn it back on for OVH login.
  6. fm7

    fm7 New Member

    About 10 hours ago I had access to the dedicated servers CP but CDN, DNS, VPS, domain names CP were not working. None is working now. According to twitter posts, the problem started March 25.
    Last edited by a moderator: Mar 29, 2016
    drmike likes this.
  7. fm7

    fm7 New Member

    Just now?
  8. drmike

    drmike 100% Tier-1 Gogent

    Quality service there... :)  Rekt comes to mind to describe OVH experience.
    fm7 likes this.
  9. DomainBop

    DomainBop Dormant VPSB Pathogen

    I haven't had any problems over the past 5 days.  Opera 36 for Linux with adblockers turned off for the OVH manager.  Possibly a browser incompatibility they introduced with one of their updates?

    Panel for services.  SoYouStart, Kimsufi, and RunAbove have their own panels.
    Last edited by a moderator: Mar 29, 2016
  10. fm7

    fm7 New Member

    OVH EU just fixed the mess.
  11. fm7

    fm7 New Member

    2016-03-26, 11:15 (CET, UTC +1)

    Certains d'entre vous nous remontent des problèmes de connexion au manager v6.
    Le manager commence à se charger puis vous êtes à nouveau redirigés sur la page de connexion.
    Nous investiguons.
    Some of you encounter problems connecting to v6 manager.
    The manager begins to load then you are again redirected to the login page.
    We are investigating.

    Comment by OVH - Saturday, 26 March 2016, 12:09PM (CET, UTC +1)

    La cause racine a été isolée, nous intervenons.
    The root cause has been isolated. We are working n the issue.

    Comment by OVH - Saturday, 26 March 2016, 13:15PM (CET, UTC +1)

    Fausse piste. En revanche nous en avons une autre qui se précise : certains d'entre vous se voient renvoyés des erreurs 401, ce qui explique le retour à la page de connexion.
    Ce type d'erreur arrive normalement quand la session est invalide, ou a expiré, mais ce n'est pas le cas ici. Nous continuons de creuser.
    False clue. However we have another cause: some of you are getting error 401, which is the return to the login page.
    This error usually happens when the session is invalid or has expired, but this is not the case here. We continue to investigate.

    Comment by OVH - Tuesday, 29 March 2016, 19:55PM (CEST, UTC +2)

    Nous continuons à chercher et avons peut-être trouvé une solution, nous vous tiendrons informés dès que possible.
    Nous nous excusons pour le désagrément.
    Investigations are still in progress, we may have found a solution and will keep you updated as soon as possible.
    Sorry for the inconvenience.

    Date:  Wednesday, 30 March 2016, 12:11PM (CEST, UTC +2)
    Reason for closing:  Done
    Last edited by a moderator: Mar 30, 2016
  12. Paulius777

    Paulius777 New Member

    OVH never had a good customer support. It's sad how they are not orientated into clients needs.
    Last edited by a moderator: Apr 1, 2016