Okay, this could go on forever.
re: "a simple traceroute/MTR would tell us exactly where they were blocked", again, the excessive packet loss was worldwide... simply doing a traceroute/MTR from a single location wouldn't have accounted for everywhere else. This is obvious, so why ask for only one MTR? Refusing to do your own tests in the face of such excessive packet loss is, at best, intellectually insulting in that it suggests to the client you either don't believe or don't understand the severity of the problem. (Not quite the way to build trust).
tl;dr I am against the usage of MTR as dei ex machina.
re: "a simple traceroute/MTR would tell us exactly where they were blocked", again, the excessive packet loss was worldwide... simply doing a traceroute/MTR from a single location wouldn't have accounted for everywhere else. This is obvious, so why ask for only one MTR? Refusing to do your own tests in the face of such excessive packet loss is, at best, intellectually insulting in that it suggests to the client you either don't believe or don't understand the severity of the problem. (Not quite the way to build trust).
tl;dr I am against the usage of MTR as dei ex machina.
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