The latest paypal policy updates

[rds100]

Apparently according to the latest Paypal policy updates UK residents will be allowed to dispute a transaction up to 180 days after it happened (an increase from 45 days now). Also they will receive additional buyer protection, including for intangible goods and services.

I haven't experienced problems with UK customers so far, but i wonder - how many of you will consider not accepting any UK orders in the future?

 

[OffshoreBox]

I think most hosts will always accept UK orders.

 

[ExonHost]

Most hosts will accept orders from UK customer. We didn't face any problem from UK customer.

 

[DaringHost]

I don't recall ever having any issues with clients from the UK. We will definitely continue to accept orders from the UK. 

 

[MartinD]

No problems from UK customers ever. Period.

 

[HostUS-Alexander]

Hey!  What's wrong with us British folk!?

 

[rds100]

Hey!  What's wrong with us British folk!?

Nothing wrong with the British folks, just some of your politics are stupid But i guess it is like this everywhere, not just in Britain.

 

[jhadley]

No problems from UK customers ever. Period.

Not from the mainland anyway...

 

[MannDude]

If we're making generalizations about different populations, then the UK is alright by me. They're rarely the ones you've got to watch out for.

Unsure why the dispute period was extended by such a large amount. 45 days seemed reasonable enough, I thought.

 

[TruvisT]

After reading that I was... ughs. But we have never had issues ever from the UK. They are the 2nd most favorite and nicest next to our Australian clients.

I really wonder why they extended the length for the dispute. Why was 45days not enough?

 

[drmike]

What are the additional protections being given for intangibles (i.e. services)?

180 days is a long arse time.  Anyone aware of  UK ruling or law mandating that extreme range?

 

[D. Strout]

But we have never had issues ever from the UK. They are the 2nd most favorite and nicest next to our Australian clients.

Are...are we Canadians not nice enough? We're sorry, really! Please excuse our manners, eh?

Seriously, though, I don't see why this update would change anything. If someone doesn't open a dispute in the first 45 days (or first 14, really), they're not going to do it in 180 days.

 

[Magiobiwan]

I've never run into issues with clients from the UK. Now, China... CHINA... And of course people from the US... Ugh.

 

[TruvisT]

Are...are we Canadians not nice enough? We're sorry, really! Please excuse our manners, eh?

Seriously, though, I don't see why this update would change anything. If someone doesn't open a dispute in the first 45 days (or first 14, really), they're not going to do it in 180 days.

Canadians were 3rd on the list
The only time I've seen disputes tend to be around the last days and they are typically those who jump, use, and dispute. Will have to wait and see if the 180 days encourages more of that behavior.

 

[DomainBop]

What are the additional protections being given for intangibles (i.e. services)?

PayPal's changes are due to the new  Consumer Rights Directive which will go into effect in June.  The tldr; is that the changes in the law treat digital content and other digital intangible items more like a good and so PayPal is covering their ass by doing away with the intangible goods exclusion.  Under the old regulations they were treated more like services. 

Digital content is just one of many changes being implemented (refund periods, distance selling regulations, and more are all being overhauled):

https://www.google.com/search?hl=en&q=uk+credit+card+law+changes#hl=en&q=uk+consumer+protection+law+changes&safe=off

edited to add: similar regulations are being enacted in most EU countries.

http://ec.europa.eu/justice/consumer-marketing/rights-contracts/directive/index_en.htm

and summary of EU changes: http://europa.eu/rapid/press-release_MEMO-11-450_en.htm?locale=en

 

[hostemo.com]

For us, we have are not really care about thier new policy. Paypal policy do not protect provider if you provide virtual services, only protect the buyer. As long as a user claim it is unauthorised transaction, we will lose the dispute. Regardless it is right or fraud transactions.

We have no much options to choose the payment gateway. No doubt to say, paypal is still the most convenient gateway to us.

 

[RMX Hosting]

For us, we have are not really care about thier new policy. Paypal policy do not protect provider if you provide virtual services, only protect the buyer. As long as a user claim it is unauthorised transaction, we will lose the dispute. Regardless it is right or fraud transactions.

We have no much options to choose the payment gateway. No doubt to say, paypal is still the most convenient gateway to us.

This is not always right. We've had some spammers sign up, spam the hell out of the services and then file "Unauthorized" dispute. We still won it.

 

[GelHost]

I haven't faced any issue from UK people yet, so let's it stays that way.

 

[HostSailor]

The majority of issues come from Mexico, USA and Vietnam users, so far UK users are alright.

 

[vps24.net]

No issues with UK customers so far - so I see no reason to change the policy even when PayPal changed it.

UK clients are fair

regs.