Best way to not disappoint your customers again is stop offering hosting. And that is a serious comment.
Honestly I really don't know why I am blaming you. It's the people that sign up with you that are to blame.
what happened to hoster sonwebhost.com and how to restore
- Thread starter prost
- Start date
Honestly I really don't know why I am blaming you. It's the people that sign up with you that are to blame.
It'd suck to be a customer under 21 years old.
Aldryic C'boas
The Pony
Except for those of us that were drinking before we were old enough to breed <_<
Proper heating was morbidly expensive growing up. Potato-distilled vodka was more common than water.
Proper heating was morbidly expensive growing up. Potato-distilled vodka was more common than water.
Outage started Friday 15.07.2013 at ~morning and was restored in Monday deep night (+2 GMT).
Phone and Skype was not available, websites and emails was down, hoster's website -- the same. No ability to make fresh back-up. SEO positions was rapidly falling down. No hope or at least information if Mark is at least alive.
Sad feeling that COMPANY that I was working with faked me: it is only one person indeed.
After waiting 3 days until Sunday's end, I decided to move to another hoster's server and to create websites there from my old back-ups.
When it was almost done, deep night at Monday, website became working so I rashed to make fresh copies of cPnael accounts.
No explanation or apologies that time. But I was very glad that it is at least working.
Of course, about martini I heard here at first -- but it does not matter -- I never drink alcohol because of my Christian vision. And I'm living in Europe, too far from Cuba. And I got too much problems with customers and SEO-positions and my time waste on restoring to be bought for $50 martini.
at Thursday, 25 July 2013 I got reply to my yelling that donwtimes days (just ~10 days later):
[18:12:45] SonWebHosting_Mark Grannum: sites are running
[18:16:12] Me: really?
[18:16:17] Me: so soon
[18:17:23] Me: I had already moved from you to another company
[18:18:31] SonWebHosting_Mark Grannum: ok was down over the weekend back on Monday
[18:18:40] SonWebHosting_Mark Grannum: where your hosting now
[18:20:11] SonWebHosting_Mark Grannum: Nameserver records returned by the parent servers are:
ns1.sonwebhost.com. ['198.57.157.15'] [TTL=172800]
ns2.sonwebhost.com. ['198.57.157.16'] [TTL=172800]
d.gtld-servers.net was kind enough to give us that information.
[18:22:52] SonWebHosting_Mark Grannum: Yes my laptop crashed and all my key info was on it so I was kinda out of the mix for a moment
[18:23:33] SonWebHosting_Mark Grannum: just rebuild everthing on two desktops so it would not happen again
[18:23:49] SonWebHosting_Mark Grannum: hey how is life in Ukraine
[18:24:01] SonWebHosting_Mark Grannum: did you get a look at your post at vps
[18:26:04] SonWebHosting_Mark Grannum: http://vpsboard.com/topic/1184-what-happened-to-hoster-sonwebhostcom-and-how-to-restore/
[18:38:33] Me: would you like me to post your explanation there?
[18:43:19] SonWebHosting_Mark Grannum: you post what you feel Eugene I am a good person so I enjoy everthing I do I am humble meaing I konw my limits and I thank you for hosting with my small company enjoy your day
[18:44:54] me: ok
Phone and Skype was not available, websites and emails was down, hoster's website -- the same. No ability to make fresh back-up. SEO positions was rapidly falling down. No hope or at least information if Mark is at least alive.
Sad feeling that COMPANY that I was working with faked me: it is only one person indeed.
After waiting 3 days until Sunday's end, I decided to move to another hoster's server and to create websites there from my old back-ups.
When it was almost done, deep night at Monday, website became working so I rashed to make fresh copies of cPnael accounts.
No explanation or apologies that time. But I was very glad that it is at least working.
Of course, about martini I heard here at first -- but it does not matter -- I never drink alcohol because of my Christian vision. And I'm living in Europe, too far from Cuba. And I got too much problems with customers and SEO-positions and my time waste on restoring to be bought for $50 martini.
at Thursday, 25 July 2013 I got reply to my yelling that donwtimes days (just ~10 days later):
[18:12:45] SonWebHosting_Mark Grannum: sites are running
[18:16:12] Me: really?
[18:16:17] Me: so soon
[18:17:23] Me: I had already moved from you to another company
[18:18:31] SonWebHosting_Mark Grannum: ok was down over the weekend back on Monday
[18:18:40] SonWebHosting_Mark Grannum: where your hosting now
[18:20:11] SonWebHosting_Mark Grannum: Nameserver records returned by the parent servers are:
ns1.sonwebhost.com. ['198.57.157.15'] [TTL=172800]
ns2.sonwebhost.com. ['198.57.157.16'] [TTL=172800]
d.gtld-servers.net was kind enough to give us that information.
[18:22:52] SonWebHosting_Mark Grannum: Yes my laptop crashed and all my key info was on it so I was kinda out of the mix for a moment
[18:23:33] SonWebHosting_Mark Grannum: just rebuild everthing on two desktops so it would not happen again
[18:23:49] SonWebHosting_Mark Grannum: hey how is life in Ukraine
[18:24:01] SonWebHosting_Mark Grannum: did you get a look at your post at vps
[18:26:04] SonWebHosting_Mark Grannum: http://vpsboard.com/topic/1184-what-happened-to-hoster-sonwebhostcom-and-how-to-restore/
[18:38:33] Me: would you like me to post your explanation there?
[18:43:19] SonWebHosting_Mark Grannum: you post what you feel Eugene I am a good person so I enjoy everthing I do I am humble meaing I konw my limits and I thank you for hosting with my small company enjoy your day
[18:44:54] me: ok