WHMCS Support

[TruvisT]

Anyone had any luck with support lately or did everyone ditch whmcs these days?

Found some bugs and I've yet to get replies back from them.

 

[SkylarM]

whmcs responding. Good one.

 

[blergh]

 

[DaringHost]

A few months ago they responded to a support ticket about once every 24 hours, not sure if that has changed at all recently.

 

[iWF-Jacob]

For us it always takes a while to get a first initial response. After that initial response you can usually get a response pretty quickly, that is, if you are right by your computer and respond the instant John replies back.

 

[AMDbuilder]

They have been somewhat responsive to me lately, granted after a release... 

 

[HalfEatenPie]

They have been somewhat responsive to me lately, granted after a release... 

Ha


Toaster in the Sky.

Love the name.  

 

[Artie]

WHMCS Support: Excuse you sir. What bug are you talking about? This is not a bug. This is a feature request!

We always welcome feedback and feature requests from our users, the features that we implement into WHMCS are largely based upon suggestions such as yours. 

As such we've implemented a unique and dynamic Feature Request system that empowers, and enhances the experience within the Community. Our intention with this new system to make the Feature Request submission and voting process more efficient for both the Community, and the WHMCS Development teams. This new aims to make the management of proposing, discussing, and implementing new Feature Requests, easier and more streamlined than ever before. 

Please feel free to add your contribution, discuss, and vote on other standing Feature Requests within our Community.
Feature Requests can be submitted and viewed at http://requests.whmcs.com

 

[Navyn]

when i face a issue they revert in 10 to 24 hours but they people provide solution in one or two replies.overall good support.

 

[BrianHarrison]

Timely responses... not so much. We don't tend to rely on their helpdesk for much of anything.

 

[Arteta]

they have some bugs recently so they very busy now,,

 

[Awmusic12635]

Response time has been pretty decent for me lately

 

[QuatroVPS]

I got response in normal time

 

[oneilonline]

I've never had an issue with their response. I'm surprise to see people report such long response times!

 

[AMDbuilder]

I take back my prior statement, they are responsive until you identify a "minor" bug, at which point they will provide a fix at their own leisure.

Oh, and by minor bug I mean something like the inability to transfer in domain names using special characters in the epp code.  I almost forgot the last domain issue (unable to transfer in .nl domains) took them roughly four months to fix... (fixed in 5.3.x)

 

[TrentaHost]

As of recent, I have had amazing response times. Not sure if it's only Sales.. since I have been inquiring about moving to a Owned license from a monthly one.

 

[BeastVM_Aaron]

WHMCS is replies fast. I'm only using Support Department so i don't know other departments..

 

[coreyman]

As of recent, I have had amazing response times. Not sure if it's only Sales.. since I have been inquiring about moving to a Owned license from a monthly one.

Keep in mind you can't download new versions of WHMCS after a year unless you buy the $40 support package every year.

 

[httpzoom]

I've always been on the look out for a great billing product with a decent helpdesk and it just doesn't exist.

Even very very expensive products like Ubersmith have a really poor helpdesk.

Kayako have now resolved a lot of their issues and the 3rd party integration works pretty well, to make it cost affective you'll need a grand fathered license with unlimited staff (normally).

 

[HostXNow]

I always get fast support from WHMcs. Not sure why others have to wait days/weeks. I think WHMcs will get better now in partnership with cPanel. Time will tell.