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DomainBop,
Most of them are because the reinstall feature was not working. It had nothing to do with actual data loss. Again, can we please stop with the "Lets tell half the story" and leave the other half out that explains that there is no real issue?
Im doing my best to turn ChicagoVPS around back to where it should be, and have been since staff departures. Instead of attacking me, try and acknowledge that Im working hard, and the efforts to try and stop people from buying form me is unneeded and a waste of both our valuable time.
Listen sweetheart, I'll keep this simple.
Is reinstall not working since you are using Solus version circa 2013? I get you blame Solus for your hacks and such, BUT, if you are going to use their stuff even under the face mask fronting, you should make sure you are licensed. Why? Cause you are putting your customers or Biloh's or whoever in whole is investor in CVPS at risk. A third hack probably would necessitate legal action for utterly disregarding safety, standards and common sense. Not a threat, just the statistical likelihood on this and my educated guess.
Now as for turning things around. Hiring outsourced $1k per month pinder ticket 3-4-some that already at least in part was there -IS NOT- going to turn things around. This is your company supposedly. Spend some time learning already and being functional. It's not that hard. Next, use your rolodex to contact folks who are competent and offer to pay them at market to bust hind for you. I know you can / should be able to afford real employees.
Oh yeah, and please, if you can't keep up with the workload, issues, tickets, etc. STOP ADVERTISING AND REMARKETING until you can. Selling support and concepts of service that you cannot deliver and haven't been able to for a while sort of is fraud via deception.
'Nuff said.