I am, as always, interested in the quantity scale of abuse complaints you get every month, on your customers. If you have a customer base that produces large amount of spam listings every month, then I am not really sure who is in the right.
Again, just "if", since a rough quantity scale has...
Not today, but last night (or afternoon in US), one of my OpenVZ VPS's on east coast was down for half an hour. The provider proceeded to email users about a kernel bug that has caused loss of network connection on that node.
Do wish to hats off to the owner for working hard and swiftly on...