Hope this is the right place to post. So, the CPanel shared hosting service from BlueVM is down for more than 18 hours and still no official response from the team on it. Not yet sure whether they manage shared and reseller clients on a single server. I haven't bumped any tickets as I know it won't help, but there are many others in the IRC channel who hasn't received an update yet. Why this post? I am not stupid to expect 100% uptime from a budget provider, but I would like to know about the cause for it. BlueVM has told many times that they will take care of the notification system, but even now, its not happening. And the weired thing is that, there is no staff available in IRC for almost 10hours, since I am awake. Are they running away from the issues?