Burst.net Continues their Implosion!

[drmike]

Very likely that the leasing/rental sign never went down in Dunmore outside their "new data center".

According to press previously Burstnet was doing 30-35k sq. feet datacenter.  Meaning they leased a portion of the total space, leaving the vast majority of it still available and on the market by the landowner or occupied by other tenants.  Perhaps they had first right to claim/expand, but they certainly didn't lease the whole space.

There are other businesses at this address or were.  Unsure of current status.  Would appear as per Loopnet, 35k sq. available.  Whether that is the Burst's space or someone elses, I cannot say.   But we can call the listing agent on Monday and find out.

 

[drmike]

Meanwhile, currently, in reality, some semi or moving truck loaded and moved racks of dedicated customers and they are in North Carolina, supposedly.  Waiting to be brought online.

What's funny is you wouldn't think such a move would be news worthy, like Twitter used as part of a multi-pronged customer outreach/care move to keep folks happy.... hahah, not Burst, they employ the firm of Spin Crap and Sell Hype to manage this Twitter feed.

Never mind the public cries they are trying to bury in active timeline, intentionally on Twitter with their mass spamming/shilling.

Look:







Tweets
BurstNET® ‏@BURSTNET · 2h

BurstNET® releases 100TB Dedicated Server product line, starting at only $169.95/month! Details: http://burst.net/100tb.php?c=85&kw=100TB …
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BurstNET® ‏@BURSTNET · 3h

BurstNET® XEN Linux VPS services now available! Details: http://www.burst.net/xenvps.php?c=85&kw=xenvps …
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BurstNET® ‏@BURSTNET · 6h

NEW! BurstNET® ULTRA SSD VPS SERIES - http://www.burst.net/ultravps.php?c=85&kw=vps … - Fastest Disk I/O!!!
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BurstNET® ‏@BURSTNET · 7h

BurstNET Spring Warm Up Sale! - i5-2400 @ $49.95! - i7-2600 @ $69.95! Details: https://service.burst.net/cart.php?gid=67&c=85&kw=spring …
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BurstNET® ‏@BURSTNET · 9h

BurstNET® Global Colocation Service - Starting at only $69.95/Month! Details: http://www.burst.net/colocation.php?c=85&kw=colo …
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BurstNET® ‏@BURSTNET · 11h

Microsoft Windows Server 2012 now available on all BurstNET® Windows Dedicated Server packages - http://www.burst.net/dedicated.php?c=85 …
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BurstNET® ‏@BURSTNET · 13h

BurstNET® Releases New Website! - http://www.burst.net/?c=85
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BurstNET® ‏@BURSTNET · 15h

BurstNET® Dedicated Servers FIRST MONTH FREE! Details: http://www.burst.net/sale.php?c=85&kw=freemonth …
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BurstNET® ‏@BURSTNET · 17h

BURSTNET® SALE CONTINUES! - Dedicated Servers starting at only $35/Month!!! - Details: http://www.burst.net/sale.php?c=85
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BurstNET® ‏@BURSTNET · 18h

BurstNET® Appoints Art Faccone as the VP of Client Care - Details: http://www.burst.net/news.php?c=85
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BurstNET® ‏@BURSTNET · 20h

FIRST MONTH FREE on BurstNET® Dedicated Servers! Details: http://www.burst.net/sale.php?c=85&kw=freemonth …
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BurstNET® ‏@BURSTNET · 22h

Quad Core X3220, 8GB RAM, (2)500GB SATA, Hardware RAID, 100TB OR 1Gbps Unmetered - Only $179.95/month - Details: http://tinyurl.com/bqk8std
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BurstNET® ‏@BURSTNET · Mar 22

BURSTNET® AFFILIATE PROGRAM - Earn a 25% RECURRING REVENUE COMMISSION on most referrals! Details: http://www.burst.net/affiliate.php?c=85 …
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BurstNET® ‏@BURSTNET · Mar 21

BurstNET® FIRST MONTH FREE Dedicated Servers - Now available in all US locations! Details: http://tinyurl.com/ah79ql5
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BurstNET® ‏@BURSTNET · Mar 21

IPv6 IP addressing is available at all BurstNET® service locations & on all BurstNET® product lines. Learn IPv6 today...order from BurstNET®
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BurstNET® ‏@BURSTNET · Mar 21

BurstNET® Completes Acquisition and Integration of Digiport, Inc. - Details: http://www.burst.net/news.php?c=85
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BurstNET® ‏@BURSTNET · Mar 21

PROMO OFFER - $34.95 Dedicated Servers! - HUGE BURSTNET® BLOWOUT SALE! - Details: http://www.burst.net/sale.php?c=85
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BurstNET® ‏@BURSTNET · Mar 21

WebSitePanel available on BurstNET® Windows-based VPS & Dedicated Servers, at no additional charge!
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BurstNET® ‏@BURSTNET · Mar 21

HUGE BURSTNET® BLOWOUT SALE! - Dedicated Servers starting at only $35/Month!!! - Details: http://www.burst.net/sale.php?c=85
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BurstNET® ‏@BURSTNET · Mar 21

BurstNET Enterprise Cloud - New Product!!! - Limited Initial Supply - http://www.burst.net/cloudent.php?c=85&kw=ent_cloud …
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9 hours ago =

BurstNET® Global Colocation Service - Starting at only $69.95/Month! Details: http://www.burst.net/colocation

Right inside of that page:




<b>LOCATION:</b> 1205 O'NEILL HIGHWAY, DUNMORE, PA 18512 USA<br>
$&hl=en&sll=41.117935,-77.604698&sspn=6.115091,14.040527&oq=1205+)%27Neill+Highway&hnear=1205+Oneill+Hwy,+Dunmore,+Lackawanna,+Pennsylvania+18512&t=m&z=16&iwloc=A" target="new">MAP</a>
<br />
<img src="/images/dc2-pa_01.jpg" width="650" height="267" alt="Colocation - Pennsylvania" />
</p>

and up top:






<meta name="description" content="Colocation, Co-Location, Pennsylvania Datacenter, Pennsylvania Colocation, Pennsylvania Data Center, Colocation Hosting, Server Colocation, Philadelphia Colocation, Philadelphia Data Center, Philadelphia...
<meta name="keywords" content="Colocation, Co-Location, Pennsylvania Datacenter, Pennsylvania Colocation, Pennsylvania Data Center, Colocation Hosting, Server Colocation, Philadelphia Colocation, Philadelphia Data Center, Philadelphia....
Yeah, perhaps they should take sales and auto spamming off of autopilot....

Attorney Generals Office in Pennsylvania will be thrilled to see this...

 

[drmike]

... worse yet... 

I went over to WHT and the new customer care idiot Faccone said on thread over there:

"Both. Our CEO took over leadership of BurstNET on January 4th and began to delve into things. The more we learned the more we realized we needed to make a move and began to plan a reasonable migration. As we progressed, additional information came to light necessitating a more rapid move than we originally planned."

Yeah time for someone to put some legal heat on Burst and the new ownership.   Giving customers 10 days notice tops isn't sufficient.

Advertising PA services when knowingly not in PA / intending on moving = fraud.

I won't shed a tear.  Vultures should have done their paperwork and audited numbers up front.  I am sure they did.  Now they are just being hostile and greedy.

 

[drmike]

and.... whatever happened to the original Burstnet DC?

422 Prescott Avenue, Scranton, PA, 18510 - Available for Sale

http://www.loopnet.com/Listing/18382716/422-Prescott-Avenue-Scranton-PA/



$249,900
12,000 SF | Office

Last Updated
10 days ago

Price:
$249,900
Building Size:
12,000 SF
Price/SF:
$20.83
Property Type:
Office
Property Sub-type:
Office-Warehouse
Property Use Type:
Vacant/Owner-User
Commission Split:
2.5%
Building Class:
C
Lot Size:
0.29 AC
Listing ID
18382716
Last Updated
10 days ago


Find Out More...

Description

Centrally located one story building a half block off Mulberry St. Zoned Neighborhood-Commercial. 10x10 drive in door off of rear alley. Slab on grade--rear section of building is newer concrete--There is fiber optic cable to the building. New sewer line from building to street. Many options.Office area is heated and has Central AC.
Owner states 20x16 basement near front sidewalk. Current owner had agreement with Prescott Bingo Club to rent lot to left side of subject building for parking. Motivated seller.

Hill Section of Scranton, Pa. Located off of Mulberry Street near the University of Scranton and the Commonwealth Medical College. Approx. 1 mile to Route 81. Also very close to Wilkes Barre/Scranton International Airport.

 

[Francisco]

So has it been confirmed that the servers are in NC now?

Francisco

 

[drmike]

Yes servers in NC for dedicated customers... including customers that had no clue about move...

Unsure if anyone has been put online yet, but I won't hold my breath.  DC74 has 72k~ sq. ft of floorspace but 20 or less employees.  Unsure what everyone is thinking in this move.

So, when filtering the spin and utter tripe spewed by Burst on this move...  I come up with this:

July 9, 2013

http://harborridgecap.com/HRC_Advises_BurstNET.php

The company continues to see strong growth, and serves approximately 30,000 end clients across the globe, hosting nearly 10,000 dedicated servers and co-located machines, 20,000+ Virtual Private Servers (VPS), and millions of websites.

Then come 

21 February 2014 08:00 AM

https://support.burst.net/index.php?/News/NewsItem/View/25/burstnet-hires-faccone-as-vp-client-care

This group, which will be composed of approximately 25 clients, will represent the company’s 12,000+ customers

So Burst sold off the UK assets in mid 2013, and went from 30,000 end clients to 12,000?

If so, no wonder why they are screwed up....  Less than a year and 60% drop in customer count.

 

[splitice]

Seems like Chicago servers are moving too, despite no email notification of such.

This is an update regarding your server [CHICAGO SERVER]

Your servers are currently en route to our Charlotte, NC datacenter with an estimated arrival time between 10:00 a.m. and 11:00 a.m. Eastern Time. 

Please refrain from submitting support tickets until we have confirmed that your servers have been successfully migrated to Charlotte, NC, have been racked and are powered up.

We will provide you with another update in the next 2-3 hours.

To discuss any issues please log into:

 

[drmike]

That Mr. splitice is NEWS. 

First I've heard of this.

 

[DomainBop]

So Burst sold off the UK assets in mid 2013, and went from 30,000 end clients to 12,000?

...and ChicagoVPS got hacked last June and went from 300 nodes to 110 overnight. 

...and the 14 year old who claimed to own a data center on his home page sold his 10 customers at the end of the summer and canceled his $49 Datashack L5420

tl;dr Burst never had 30K customers and suffers from the common hosting industry ailment bullshititis

 

[splitice]

My chicago server arrived in NC today, yay (not). Good thing its next on the decommision list.

Only got 2/8 of my BurstNet servers remaining.

 

[Francisco]

My chicago server arrived in NC today, yay (not). Good thing its next on the decommision list.

Only got 2/8 of my BurstNet servers remaining.

So lets just confirm, this whole CHI move is recent then? There was people on WHT claiming they moved a few weeks ago around the same time as the Dallas melt down.

Francisco

 

[splitice]

Yep, got my latest email from them 43 minutes ago...

This is a final update regarding your server [CHICAGO SERVER] 

It is currently 2:15 AM ET. Your racking has been completed and all servers in this shipment have been powered up.

If you are experiencing problems with your server at this time, please log a support ticket and we will resolve your issue as soon as possible.

To discuss any issues, please log into:

And the start of the move:

 

[DomainBop]

Burst on WHT:

Colo's that were approved for migration to NC will depart PA early Sunday. If relocation was not approved they will stay in PA where they can be picked up.

Customer response:

Appoved? I never saw anything saying I had to approve the move. I do need mine moved to NC.

The 10-day colocation migration notice email Burst sent to customers didn't say customers had to approve the move...

 

[Francisco]

Burst on WHT:

Customer response:

The 10-day colocation migration notice email Burst sent to customers didn't say customers had to approve the move...

I assumed it was opt-out.

What the actual fuck is going on over there?

Francisco

 

[splitice]

At-least they got an email....

Provider moving seems like something that alot more than 10 days notice should be given, it would be a rush to organize flights to pick up servers etc.

 

[rds100]

Maybe be by "approve" they mean "pay the invoice".

 

[Francisco]

Maybe be by "approve" they mean "pay the invoice".

Actually that's a good point.

Francisco

 

[Exelion]

So, I wonder how long it will take until this devolves into a nasty class action (something no one particularly wants because it only benefits the lawyers). The WHT thread on this is already 70 pages long, full of people complaining about how this was handled.

 

[drmike]

One only need visit Facebook to see the huddled masses pissing on Burst's mansion doorstep.

Gareth McDaid The relocation is complete or not?, I need my VPS to be activated, any ETA? It\u2019s been 6 days without any service and without any response to my support tickets.
6 hours ago · 1
Bob DeSimone Please let us know what is going on.
6 hours ago
John Zhou My server is in LA not PA which is down 7 days, can some one reply my tickets? #ZUI-103-13393.
6 hours ago
John Zhou The company has gone.
6 hours ago
Rupesh Narvekar 15 servers down for 7 days now!!! total crap
6 hours ago
Brett Fisher What the hell is going on? No phones are up, no service ticketing, my relocation is 24 hours late and I have data I need to access. I want my hardware back even if I have to go to NC and get it. Please respond!
6 hours ago
Rupesh Narvekar nobody answers phone, unacceptable down time!
6 hours ago
Wellington Moreira I am a client of Burst.net a long time - and this week went very badly treated by their team!! am to 6 days without access to my dedicated server ip 173 212 234 122. . I lost several customers - opened several tickets with no response even! I need the files that are on that machine too urgency and nobody answers me! I have had many losses! I can not understand how such a reputable company can meet a client so badly! How do you not respond to any ticket, I'm sending all emails to see if I can be heard! Wellington M
6 hours ago
James Wang My servers has been down for 8 days!!!!!! ticket SVR-926-16653 and ticket WNU-614-83441. WHat's going on?????!!!!
5 hours ago
Darrius Dmoney Robinson Anyone had their dedicated come online yet?
5 hours ago
Brett Fisher Rudi Ahlers Source?
5 hours ago
Mike Bailey Well I guess the name change is kinda required at this point.
5 hours ago · 1
Aline Cezarone Hey.... on sunday, I get a terrible surprise with email indicating my server is listed to be migrate!!! And subsequently taken down. Now 3 days later, yes... 3 days later!!!!!!!!!!!!! It was not change.
I have clients complaining, and I can't even get any updates or indicating when they expect service to be restored, so I can report to my clients. I need that it can be able to work!!!
4 hours ago · 3
Robert McNutt This seems to be a recurring theme. I had 1/2 rack Colo that mysteriously went offline sunday night. All tickets go unanswered and their phones are always busy.
4 hours ago
Derlene Miranda Are causing many losses in Brazil with the lack of services, are thousands of business without email for two days, and we ask? Who will pay the bill?
4 hours ago · 1
Derlene Miranda Companies are no services, businesses are failing to be closed, and much damage is occurring. And what do we do?
4 hours ago
Clikbrasil Net This situation is really absurd! How long will take to return to our website and emails? Who will bear what we lose all these days? If you do not return until today, I will be forced to bring a lawsuit against the company.
4 hours ago
Victor Raphael Salles Porra eu quero trabalhar.
4 hours ago
Derlene Miranda Respond to them, who will pay for the damage?
4 hours ago
Ayman Allouh People, calm down. I've been out of service for a week too but yesterday everything came back to normal.
So just be patient for a day or two.
4 hours ago
Brian Browning Yah right....they screwed you for a week but now everything is forgiven. We have the right to be angry.
4 hours ago
Clikbrasil Net This situation is really absurd! How long will take to return to our website and emails? Who will bear what we lose all these days? If you do not return until today, I will be forced to bring a lawsuit against the company.

jhonatas girotto
Fron Brazil
4 hours ago
Brian Browning They also know that any threats of lawsuits are frivolous and can be ignored. What they can't ignore is the courage of their very pissed off customers making their very legitimate concerns known here, on Facebook, where other potential customers can read and make a educated decision on this company.
3 hours ago
Marcos Manfré Dear responsible for site.com.br ,

It is with such DISSATISFACTION of our company that we came here to post below:

Unfortunately no use to post our company and charge what you did and did not comply with the return of their services on today's date in the schedule of 10:00 am .

I see there is a great lack of respect , professionalism and seriousness of the company SITE.COM.BR to all its customers , leaving us all in hand , unable to do anything to solve the problem.
Independent and other costs , the company SITE.COM.BR responsible for keeping our services 24 hours a day for 7 days a week without any kind of interruption , should have found an early interim solution to keep all services running normally , which was not done !

We contacted staff SITE.COM.BR via phone 0800-037-1077 to get more information and the attendant told us we would have no expectations of return on services .
I asked the same about emails that customers would be sending us on this day and even informed us that e- mails sent in by customers of today would not be delivered for our emails because of interruption of service , the attendant also told us that there would come a email error when sending a client tried to send us some email , and it does not, therefore, made test sending emails to our domain and no error message yet been posted .

The financial losses that a company may have about the interruption of websites and emails services like happened on today's date , is great , and we know that this loss will be borne by the customer and not by the head of service interruption ... The IT IS unfortunate !

Here we leave our statement of dissatisfaction with the company SITE.COM.BR.
We are happy to find another supplier that meets in a respectful manner and with minimum required to maintain its services in the air 24 hours a day 365 days a year !

Att : Marchese Buffet .
3 hours ago
Guaciara Salles http://www.reclameaqui.com.br/.../nao-atendimento-ao.../
3 hours ago
Guaciara Salles Segue minha reclamação
3 hours ago
Gerson Machado My suggest: change yours servers to www.arvixe.com
3 hours ago
Rudi Ahlers Brett Fisher, no one can actually confirm that the trucks have arrived and the pathetic excuse they give every 8 hours is very fishy! The trucks are not there and was probably confiscated along with their other debt
3 hours ago · 1
Minh Mai i ordered 2 vps new. and they dont delivery. ticket isnt answes. im crazy now
3 hours ago · 2
Ronald Lee I thought this was an April Fools joke.
2 hours ago
Fernando Pereira de Faria You know what this is? There is no such company. I bet Burstnet has openned a new company name to "start fresh". Don't fall into that. It will still be Burstnet. I coudn't find DigiPLUS webhost in US, using Google. I'm out....
2 hours ago · 1
Dinçer I\u015f\u0131k I have 2 servers and they are closed about 5 days. I hope the company was gone.. We must do anything together. Can anyone in the US check their location ? I'm in Turkey and can't reach via phone or support..
about an hour ago
Adam Spickler BurstNet - PROVIDE AN UPDATE!!!
about an hour ago
Cynthia Moore Sengel PLEASE!!!!Do we start over with a new website? 123 Triad hosted through you and does not have my files and no backup. PLEASE LET US KNOW WHAT IS GOING ON?
about an hour ago
Richard H. McClarty Starting over with a new website is going to be necessary for thousands. If this was legit there would be updates. The next announcement, if any, will likely be arrests or bankruptcy
about an hour ago
Adam Spickler All I'm asking for is an update at this point... This is ridiculous.
about an hour ago

 

[AuroraZero]

Some one should reply to those people and tell them XO dropped off the planet. Just more BURSTNET bullshit and a bag of chips.