Centarra Migrates Data Centers Some Customers Not Notified

Discussion in 'Industry News' started by drmike, Feb 25, 2015.

  1. drmike

    drmike 100% Tier-1 Gogent

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    Centarra a provider offering out of Dallas, Texas, appears to be right now doing a crazy data center migration.  Customers allegedly were not told of the migration and are living through the unplanned downtime.

    As per their website: http://centarra.com/

     
    Last edited by a moderator: Feb 26, 2015
  2. HalfEatenPie

    HalfEatenPie The Irrational One Retired Staff

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    Centarra's still around?
     
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  3. staticsafe

    staticsafe New Member

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    Not for long at this rate.
     
  4. HalfEatenPie

    HalfEatenPie The Irrational One Retired Staff

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    Maybe they'll do another rebranding. Like what they did with Avante.
     
    Last edited by a moderator: Feb 25, 2015
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  5. drmike

    drmike 100% Tier-1 Gogent

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    ChrisK, owner of Centarra said dedicated customers were notified about the move prior.  VPS folks however were not.
     
  6. trewq

    trewq Active Member Verified Provider

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    1 to 2 hours isn't that bad. People should have been notified however it's not the end of the world. Hopefully they learn from this and add to the procedures already in place.
     
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  7. DomainBop

    DomainBop Dormant VPSB Pathogen

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    Avante customers suffering through unplanned downtime???

    edit: completely different company.  The thread title says Centarra. Sorry about that.
     
  8. MartinD

    MartinD Retired Staff Retired Staff Verified Provider

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    1-2 hours downtime... and 'Emergency Maintenance' - sounds a bit like running away from something, no?
     
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  9. splitice

    splitice Just a little bit crazy... Verified Provider

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    Runner, Runner....
     
  10. MattKC

    MattKC New Member

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    Yep...sounds like a payment runner to me
     
    Last edited by a moderator: Feb 26, 2015
  11. ChrisK

    ChrisK New Member Verified Provider

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    Its was not a "payment runner", our lease was up with our existing datacenter.
     
    Last edited by a moderator: Feb 26, 2015
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  12. SkylarM

    SkylarM Well-Known Member Verified Provider

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    So something you knew way in advance you opted to wait until last second to do anything about and didn't notify people properly, so called it "emergency" maint? Sounds pretty bad :p
     
    Last edited by a moderator: Feb 26, 2015
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  13. Francisco

    Francisco Company Lube Verified Provider

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    It's possible he was trying to get them to give him better pricing and to save him the pain of migrating. It's also likely that they said 'lol no' and simply ramped his pricing way too much.

    Francisco
     
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  14. Robert

    Robert New Member

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    I have a colo with Chris, and I was informed that there would be an upcoming migration at least a month ago, even though my gear personally wasn't being moved. Unsure why all clients weren't notified when there was obviously going to be a major migration... Not even something on the "server status" page: https://billing.centarra.com/status/
     
  15. MattKC

    MattKC New Member

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    So you knew well in advance but decided to exclude certain customers from notification, then called the move "emergency maintenance" when it was a scheduled move (and chose to not update your status page accordingly). Got it. Honesty goes a long way in this industry. I've never understood why providers choose the opposite. A move can be a positive thing if done to benefit customers in the long run. When you try to hide it, customers will lose trust in your service and be left to wonder why you chose to hide it.
     
    Last edited by a moderator: Feb 27, 2015
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  16. qps

    qps Active Member Verified Provider

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    Some colo companies play hard ball on renewals because they know that a high percentage of the time they are going to get whatever they want so the company doesn't have to migrate somewhere else.  Migrations can be a big pain.  Not saying that's what happened here, but it could be.  
     
  17. GS-Dylan

    GS-Dylan Member

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    Sounds quite odd they told some customers then called it emergency... call me old fashioned but doesn't emergency imply you weren't planning for the event hence why it's an emergency? I'm also going to guess it was something to do with a renewal issue. However I still find it odd they only told certain customers. I feel like you would want to let all your clients know to prevent clients being upset and possibly leaving.
     
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  18. Wintereise

    Wintereise New Member

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    This is most likely what happened, quite common in the industry sadly.
     
  19. tburke

    tburke New Member

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    Same "company".
     
  20. HalfEatenPie

    HalfEatenPie The Irrational One Retired Staff

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    Purple == Sarcasm ;)