Another update I received:
Dear Customer,
We're getting pretty close to having this issue fully resolved. All nodes, and all customer containers will be back online in the next 24-36 hours. Some containers will have all data intact and others will be fresh installs. For those with fresh installs, we may be able to restore your data from our backups, and if you used Central Backup your information will be available through that facility as well. Further mass-update emails will be sent later today with additional updates. Thank you for your patience and understanding -- we appreciate your business very much.
Josh
Support Guru
Dear Customer,
We're getting pretty close to having this issue fully resolved. All nodes, and all customer containers will be back online in the next 24-36 hours. Some containers will have all data intact and others will be fresh installs. For those with fresh installs, we may be able to restore your data from our backups, and if you used Central Backup your information will be available through that facility as well. Further mass-update emails will be sent later today with additional updates. Thank you for your patience and understanding -- we appreciate your business very much.
Josh
Support Guru