CVPS_Chris, on 19 Jun 2013 - 12:38 PM, said:
> Why are you saying false information? We have backups and know how old they are.
You yourself have stated explicitly that several nodes do not have backups. At first, you stated it was just some nodes in ATL. But later you stated there was also an LA node with data loss, which I presume means it did not have backups. You've also stated that the backups are "at most a week old". This suggests you do not know the age of the backups though maybe you were just being vague and do know.
I am not "saying false information." If you need me to quote you verbatim on anything, just let me know and I'll dig through your posts here, your posts at LET, and your e-mails.
> As for this happening twice, its because no one listened to me when I said it was a Solus issue the first time. If I was listened to, maybe this would have been found months ago and it would have saved myself, Ramnode, and the other provider from what we are going through.
That's your problem. I deal with you, not Solus. It's your decision to use their product the way you are using it. The fact that you were sure Solus had significant issues and didn't take steps to either replace it or put safety measures in is even worse. At the very least you could have had a sane disaster recovery plan.
> What do you expect in a 24 hour period? With all the problems we are dealing with its more important to get everyone back online that to write a response every hour saying "We are still working on it". Do you think I am sitting around eating a sandwich laughing at all of this? The answer is no, and this is a very serious matter.
I expect you to immediately notify your customers as soon as you detect an intrusion. You can be vague at this point. Once things settle down, you understand exactly what happened and have a plan in place to fix it, you should relay exact details and time-frames to your customers. You did neither. Some of your customers still have no idea when they will be back up.
> I know what I say will not change your mind, but at least get your facts straight so you dont scare people that do not know better and will listen to you.
As I said, my facts are straight. You are the one contradicting yourself.
Finally, the grammar in your latest e-mail is atrocious.
