This isn't going into the reviews section because it's more than a review. Even though let me start by saying that I have a name server VPS with ChicagoVPS and it's been great. Even though I am looking for a good recommendation on where to host that since I don't think they deserve any more of my money.
Now, here's what happened. I ordered a dedicated server. I got access to it like a week later. From the start, it had a faulty BBU or RAID card (I think BBU, but I really am not sure). IO on four SSDs was like 400, not acceptable.
Finally, some really nice guy, Thomas Leonard, starting replying to the ticket like yesterday. Last night (in my time) right before I went to sleep, he said he'd look into it. I woke up to a message saying they were unable to fix it, but they got me a new server.
The IO of that one was like 600-something. Still not good but I would have lived with it. But they gave me the Xeon E3-1240v2, not the E3-1270v2. At this point I got fed up, (even though I remained fairly polite and patient throughout the entire ticket), and started trying to get a refund, after I realized the server would be of no use to me in its current state. Do I really care about the 40 vs 70 CPU? Well, $20/month discount would have been fair or more. However, after this debacle and the way they handled all this, I do not entrust them to host my customers. My customers are important to me - if there ever was something wrong I am not confident they would resolve in a good or fast manner, thus hurting my customers, my company, and of course me and my reputation.
I'll add a complete screenshot, with my personal info removed, in a couple of minutes.
Now, here's what happened. I ordered a dedicated server. I got access to it like a week later. From the start, it had a faulty BBU or RAID card (I think BBU, but I really am not sure). IO on four SSDs was like 400, not acceptable.
Finally, some really nice guy, Thomas Leonard, starting replying to the ticket like yesterday. Last night (in my time) right before I went to sleep, he said he'd look into it. I woke up to a message saying they were unable to fix it, but they got me a new server.
The IO of that one was like 600-something. Still not good but I would have lived with it. But they gave me the Xeon E3-1240v2, not the E3-1270v2. At this point I got fed up, (even though I remained fairly polite and patient throughout the entire ticket), and started trying to get a refund, after I realized the server would be of no use to me in its current state. Do I really care about the 40 vs 70 CPU? Well, $20/month discount would have been fair or more. However, after this debacle and the way they handled all this, I do not entrust them to host my customers. My customers are important to me - if there ever was something wrong I am not confident they would resolve in a good or fast manner, thus hurting my customers, my company, and of course me and my reputation.
I'll add a complete screenshot, with my personal info removed, in a couple of minutes.
