Drmike,
I totally agree with you, the snafu that recently happened was definitely ugly, and the situation that occurred does not meet the standards that we set for ourselves here at ServerHub. That situation is not a typical occurrence and I am very glad that we were able to resolve this to the customers satisfaction.
Hosting companies of our size do not make money on short term customer relationships, we thrive on successful long term business transactions, and we are not afraid to admit fault when are in the wrong.
We are absolutely stable and have enough staff to cover the influx of customer support and sales requests, this situation was one that had several factors which related to some delays and again we are very thankful of how understanding the customer has been.
In regards to Austin, he no longer works with us.
I don't want to bust your balls too much @JohnSH, but that server allocation snafu we all read about for a customer was ugly friend.
You guys stable and staffed or what happened on that?
Is Austin still over there too?