amuck-landowner

Incero Review - AVOID

Aldryic C'boas

The Pony
I wouldn't have cancelled @shovenose in a hurry like this.  Shit and bullshit are nothing words. It's a crazy situation.   Those speeds were better than 100Mbps but in some places, barely.  It's more like a 200Mbps service.
I could go either way on this one.  I've heard a decent amount now about this Incero now (had little knowledge of them prior).. but I can also see how they would look at the tickets they were getting and decide "Yeah... this needs to be nipped in the bud sooner rather than later".
 

GVH-Jon

Banned
@GVH-Jon sure is, I've asked Jon three times for some quotes and he didn't reply. In this business, that's two times too many. Maybe he's allergic to my money or something, who knows...
The only available method of contact is through PM, ticket, or direct email to a member of management. If you've emailed us at [email protected], we didn't receive it.
 

Marc M.

Phoenix VPS
Verified Provider
Not you. He's referring to the Colocrossing Jon or is this the same person?
@concerto49 I PMd him on LET. Short of waving a red flag, I got his attention. I wanted to find out how competitive he could be. However he's just not interested in more business at the moment I take it. Heck, if the money's rolling in, why bother? Who cares about one more potential customer? I don't discriminate between DCs and I don't put customers right away on nodes either before I get a feel for what I'm in for. That being said, I won't be bothering him ever again, that's for sure.

And to GVH-Jon, ColoCrossing is a joke, and not "ideal" for anything. But that's offtopic.
@shovenose that's my impression as well, and in this business the first impression is the last impression, because once you mistreat/ignore a customer or potential customer you can't do anything to change his mind ever again. I have dismissed as rumors most of the stuff I've read on forums about CC and Jon, but it seems like there is some truth to those rumors. Sad, but true...
 

shovenose

New Member
Verified Provider
@concerto49 I PMd him on LET. Short of waving a red flag, I got his attention. I wanted to find out how competitive he could be. However he's just not interested in more business at the moment I take it. Heck, if the money's rolling in, why bother? Who cares about one more potential customer? I don't discriminate between DCs and I don't put customers right away on nodes either before I get a feel for what I'm in for. That being said, I won't be bothering him ever again, that's for sure.

@shovenose that's my impression as well, and in this business the first impression is the last impression, because once you mistreat/ignore a customer or potential customer you can't do anything to change his mind ever again. I have dismissed as rumors most of the stuff I've read on forums about CC and Jon, but it seems like there is some truth to those rumors. Sad, but true...
I was actually going to get some servers from Jon Biloh ColoCrossing after the ChicagoVPS dedicated server debacle but the moment I mentioned I had a problem with ChicagoVPS he stopped replying to my emails.
 

Marc M.

Phoenix VPS
Verified Provider
I was actually going to get some servers from Jon Biloh ColoCrossing after the ChicagoVPS dedicated server debacle but the moment I mentioned I had a problem with ChicagoVPS he stopped replying to my emails.
@shovenose you seriously need to make up your mind about who you're doing business with, what you are doing, what you want to do and so on. Changing your oppinion, allegiances and business partners like a hooker changes socks doesn't reflect good on you at all.
 

WSWD

Active Member
Verified Provider
We have been with Incero for a while now (several servers), and we have been nothing but pleased.  Their website (before they took it down for a redesign) was very, very clear in that you better know what they hell you are doing if you sign up, as they are unmanaged, and aren't going to hold your hand.

The only complaints I have ever seen are people who don't know their shit, and then complain when Incero won't help.  Can count the number of support tickets we have submitted on one hand (and still have fingers left over), and they were dealt with quickly and professionally.  Have chatted with Gordon on multiple occasions and he has always been a good guy.

As far as the network, I'll sustain gbit speeds all day long from any of our servers.  The only time we have ever seen less than gbit speeds was our own fault...the firewall was slowing things down.  Gordon and team were quick to help us troubleshoot and fix that problem.
 

Marc M.

Phoenix VPS
Verified Provider
@WSWD taking a functional site down before a redesign is completed is an extremely bad idea. As far as the rest of the drama is concerned, who really knows what transpired? @shovenose loves attention, this one thing I'm pretty sure about (seeing how often he makes a statement, then changes his mind, then says something else, then changes his mind again...). Like many others here, I can only go on empirical evidence - so to speak.
 

SeriesN

Active Member
Verified Provider
We have been with Incero for a while now (several servers), and we have been nothing but pleased.  Their website (before they took it down for a redesign) was very, very clear in that you better know what they hell you are doing if you sign up, as they are unmanaged, and aren't going to hold your hand.

The only complaints I have ever seen are people who don't know their shit, and then complain when Incero won't help.  Can count the number of support tickets we have submitted on one hand (and still have fingers left over), and they were dealt with quickly and professionally.  Have chatted with Gordon on multiple occasions and he has always been a good guy.

As far as the network, I'll sustain gbit speeds all day long from any of our servers.  The only time we have ever seen less than gbit speeds was our own fault...the firewall was slowing things down.  Gordon and team were quick to help us troubleshoot and fix that problem.
Hey wswd! We meet again :p
 

Marc M.

Phoenix VPS
Verified Provider
Has absolutely nothing to do with the problem though, bad idea or not. You can still place orders just fine on their website or through tickets. That's really all I care about. ;)
@WSWD I guess you see my point do, it's not practical. Anyway, I'm not in the habbit of arguing with DC personal so I don't run into issues like the ones mentioned in this thread. Being locked for long shifts in a DC with everyone hammering you, well, it's very stresful and the last thing you need is some "mucea" coming allong and ticking you off. If it's 3AM and you behave like that, it can get even worse. You have to take the human element into account as well. Heck, just ask Cisco about the human component of every network ;)
 

ryanarp

Catalyst Host
Verified Provider
As most people here know Catalyst has been renting servers with Gordon (Incero) since January and we have nothing but good things to say about the product that he provides. In all conversations I have had with Gordon I have found him to be more than reasonable. Granted we have never tried to "low-ball" him and try to get the "best deal possible". We realize he provides a quality service and if we want that service, we better be willing to pay a reasonable price. That all being said it is always a good policy to respect your provider. I have a lot of respect for Gordon and the business that he runs. Currently we have 3 servers with Incero. Any issues that we did have, which were not many, once they were fixed Gordon has always been more than happy to change our billing date. We delayed Taylor Swift for about a week as we found out the disks that we ordered for SSD caching had some incompatibility with the raid card. Gordon swiftly overnighted drives of our choice which cost more than the original drives configured. I have a few other stories where Gordon has gone above and beyond. Full disclosure @shovenose told me "don't dare coming in there(this thread) and tooting more Incero horn and going on how great they are" However I do what I want and i will speak honestly about the providers I do business with. I do know people have had problems with Gordon, but that has not been my experience. 
 

drmike

100% Tier-1 Gogent
but the moment I mentioned I had a problem with ChicagoVPS he stopped replying to my emails.
Well that's a simple obvious answer...

They are the same company.  Unhappy with CVPS means you would be unhappy with CC.

I actually had the exact same issue with a colo provider.  Sent sales inquiry in to another company in same local market.  They were interested until I said the facility I was having the problem with/at.   Turns out they kind of co-own that other company and do most of their technical hands on work and just about everything else, outside of their sales.

F'n shell companies. 
 
Last edited by a moderator:

Mun

Never Forget
Damn I want that setup! Gordon if you are on here can you send me a quote for a colo :D?

Mun
 
Last edited by a moderator:

Marc M.

Phoenix VPS
Verified Provider
As most people here know Catalyst has been renting servers with Gordon (Incero) since January and we have nothing but good things to say about the product that he provides....
@ryanarp I didn't want to quote your entire review, however I trust your word any day over @shovenose's. Knowing Jarland and Catalyst's reputation for honesty and integrity I'm glad that we have a balanced perspective on this issue and an honest review about Incero. There is no point in badmouthing any company, especially when they don't deserve it. Thanks for the review. I will consider Incero as well for future expansion if they'll provide the same quality of service that they provided for you guys :)

F'n shell companies.
@ That has to be the most backwards attitude of any company that I have seen/heard of. How the heck can anyone be alergic to money, more business and potential revenue?
 

Tactical

Where is the beer!
I got some Yeager! time to party! But on a real note it is a give and take relationship.You give them money and they take it! But you have to do your own investigating into the matter first. Make sure you done everything humanly possible to make sure you got your p's and q's lined up straight. Have alot of proof that something is wrong, the more the better.I personally think that someone did over react to the situation.I think that someone was trying to lead them in some kind of direction to see where the problem may occur. More Yeager! Ever seen a one legged man do the robot? 
 
Last edited by a moderator:
Top
amuck-landowner