amuck-landowner

Incero Review - AVOID

AnthonySmith

New Member
Verified Provider
Stop assuming unmanaged providers should do everything that you do not understand for you!

You could have done so much more troubleshooting and evidence gathering, seriously the list of things you could and should have done is so massive I don't know where to start, instead you did some stupid tests, provided very little information and started bitching and wining like a kid as if they should hold your hand for you.

Grow up or gtfo of this industry you are not ready for it, I am tired of seeing the threads you start make a mockery of an industry I care about.
 
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SeriesN

Active Member
Verified Provider
Stop assuming unmanaged providers should do everything that you do not understand for you!

You could have done so much more troubleshooting and evidence gathering, seriously the list of things you could and should have done is so massive I don't know where to start, instead you did some stupid tests, provided very little information and started bitching and wining like a kid as if they should hold your hand for you.

Grow up or gtfo of this industry you are not ready for it, I am tired of seeing the threads you start make a mockery of an industry I care about.
When are you visiting the states? I owe you a lunch and a drink!
 
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Awmusic12635

Active Member
Verified Provider
I have a few nodes with incero as well. They have always been great and Gordon is more than willing to go above and beyond.

Incero makes it very well known that their services are unmanaged. They provide the hardware on and the network and you mange your server.

Currently sitting on an Openvz node there with 156 days of uptime. Last time it went down was when corexchange lost power.

Bottom line:

Incero is top notch

Don't BS them

Learn you manage your own servers

And you will be fine.
 

serverian

Well-Known Member
Verified Provider
We are also working with incero for the last 2 weeks, (1 week in production). I have nothing but good things to say about Incero.

Gordon can get easily pissed off. Not that I pissed him off but I sensed that so I was very careful when talking with him. The guy deal with lots of people in a single day and when people like shovenose show up and talk shit and complain without providing real evidence, Gordon gets mad and simply chooses not to serve people like shovenose. Which is pretty understandable.

Bottom line, if you are old enough to evaluate people and act accordingly, you cannot have issues with Incero.

I encourage all the good people around to work with Incero. You can't go wrong!
 

wlanboy

Content Contributer
Looks like a burning bridge. Something I avoid. If I am not happy with the money/service ratio I cancel the service and that's it.


You don't know when you meet someone again. Most of the time you need/want something. One of the usual reasons for that "hey how are you?".


So don't burn a bridge you might have to use in 10 years.
 
I made some mistakes with my server when I was with Incero which Gordon gratefully helped me out with. The first thing you ought to remember is to try figuring things out by yourself. If you ultimately can't, either get help from someone else who can or be extremely polite when you're requesting your provider to help you out if they can even if it is an unmanaged service. 
 

HalfEatenPie

The Irrational One
Retired Staff
Ok so I personally was not planning on getting involved in this thread (and I have done only like one moderator action (but will refrain from doing more) for this thread because of obvious reason), but I do have to say something.

If you're an individual who took the time to understand the big picture and presented it in a kind and professional manner, no-one would ever have any issues with you.  This includes making sure you have received the proper server and network you purchased.  When you go in there with about two speedtests and accuse the provider of lying to you, be prepared to have an exchange of support tickets.  

The thing is, and the thing I've learned while working at Catalyst, that many people contacted support with a general tone of deserving.  As if they deserve the best treatment in the world while claiming the company is lying and trying to cheat them out of their own money.  While most of the time the provider does try to bite the bullet and work with them, there's a point where it just gets too ridiculous.  

Now reading the first few tickets everything seems to be going fine, but the ridiculous price haggling obviously shows that shovenose has no real respect to an individual's business plan and they way they operate (and continue their business operations).  Yes people are willing to give you a discount, but demanding more discount on an already discounted product is like asking someone to pay YOU to be their client.  It just doesn't work.  In addition, from my perspective it just seems like shovenose never understood the fact that once you work with a provider, it's a partnership between both parties.  You're there to deliver your end of the bargain and they're there to deliver theirs.  From what I can tell, Gordon and Incero has provided their fair share of the agreement (although delayed) but shovenose feels self-entlited to demand more hand-holding.  

Look, your first mistake was the constant price haggling.  When Gordon went "LOL" I laughed pretty hard myself at such a ridiculous counter-offer.  It's clearly apparent you has no respect for the "partnership" you're about to be part of with your provider.  Your second mistake was copy and pasting chat sessions.  They're not there to read your chat sessions, they're there to get the job done and having them read chat logs is just ridiculous.  Reword it and make sure they get the message cross, no matter how small the chat session copy/paste is.  Your third mistake is being back-handed offensive.  Seriously?  "I appreciate you handling the situation in a timely manner (unlike ______ (i'm assuming you said Gordon?) who took two weeks [etc.])".  Really?  This part deserves one of those "are you serious" meme pictures.  And when they finally could not deal with you they made it pretty clear that you are no longer worth the time (which I will admit is in my opinion a bit extreme but at the same time they did deal with you for a while).  

In my opinion, I definitely feel like shovenose is at fault with this one.  
 
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Marc M.

Phoenix VPS
Verified Provider
@HalfEatenPie I pleaded with him (shovenose) a few times to keep a cool head and use diplomacy to resolve his issue with Incero. I doubt that he will follow my advice.
 

Zen

New Member
Thing is, when something is up and working I leave the provider alone.

And to GVH-Jon, ColoCrossing is a joke, and not "ideal" for anything. But that's offtopic.
Off topic here, but I would like an explanation as to why ColoCrossing is a joke, and not ideal for anything.

Yes, I am poking the bear, yes I am aware this forum is full of CC haters, but please do explain.
 

Aldryic C'boas

The Pony
Off topic here, but I would like an explanation as to why ColoCrossing is a joke, and not ideal for anything.   Yes, I am poking the bear, yes I am aware this forum is full of CC haters, but please do explain.
If the service were truly horrible, we wouldn't still be in the NY location.  Network has been stable, and aside from not having native v6 the only issue we've had there wasn't their fault (one of our MBs decided to die off).  That being said, we are rather unhappy about being lied to on several levels (as well as all of the public nonsense), and barring some rather drastic changes on that front we likely won't renew our contract again.

If the drama surrounding them 'secretly' purchasing and running a VPS forum doesn't bother you (I left that place long before any of this occurred, so I could care less), then there's no reason not to do business with them directly.  If you have serious issues with Chris of ChicagoVPS, I would recommend staying away from ColoCrossing:  he either has access to far more information than a client of theirs should, or is a direct puppet with CVPS being their VPS division.

Amusingly enough... 95% of the bad rep CC gets is directly due to him, his actions, and the drama he stirs up.
 
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ShardHost

New Member
Verified Provider
We've had issues with CC in the past; however their support and performance have been nothing but stellar.  We first started with them in January 2012
 
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