KnownHost is Hiring Full Time Support Techs (Birmingham, AL)

Jonathan

Woohoo
Administrator
Verified Provider
KnownHost is a high-end shared, VPS, and dedicated web hosting company in Birmingham, AL that prides itself on providing extraordinary customer service and support to its growing customer base.

We're privately owned, profitable, growing and we're looking for enthusiastic, friendly, and knowledgeable employees to join our expanding team. We recognize that, along with our customers, our team is our most valuable asset.

This is a local position in Birmingham, AL and the willigness to relocate is required. Inquiries from outsourcing companies and recruiting agencies will be ignored.

Technical Support Operators staff the front lines of our company - namely our 24/7/365 helpdesk. They're responsible for providing our customers with extraordinary customer service and support on a daily basis and ensuring that going above and beyond is just part of the job. In addition to technical prowess, our Technical Support Operators need to posses customer service skills that are way beyond average and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy.

Please note we are a Linux only host, so Linux experience is a must.

The primary responsibilities of our Technical Support Operators are:

  • Provide customers support via our 24/7 helpdesk.
  • Troubleshooting email delivery issues
  • Troubleshooting cPanel, Plesk, and DirectAdmin related issues
  • Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
  • Ensuring customer satisfaction
Basics: All of our Technical Support Operators:
  • Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
  • Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
  • Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols.
  • Must be able to work under pressure when bad stuff happens and get the job done.
  • Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
  • Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job:
  • cPanel/WHM, Plesk, and Directadmin control panels
  • Knowledge of PHP, Python, Perl and/or Ruby on Rails.
  • Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
  • Iptables firewalls (CSF, APF, etc.)
  • Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
  • MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
Perks:You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company. You also get:

  • Competitive pay
  • Flexible scheduling, including up to 20 days of paid time off.
  • Frequent catered lunches
  • Snacks, water, and coffee
  • A variety of other perks , including free web hosting, company paid outings, and more.
Because this position is full time and includes perks, we expect KnownHost to be your only hosting-related job.
Interested in applying? Check out our careers page.
 
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