Dear,
You most likely are already aware of the current issues with URPad.net and its services. If you aren't then congratulations on avoiding service disruption.
We have, unfortunately, been targeted with an attack. Specifically a vulnerability with IPMI on our LA systems, as a result of this vulnerability 8 systems were wiped which caused our website to go down as well as many VPS'. Rest assured that no data has been stolen.
We were aware of the vulnerability and we took recommended action to temporarily block it until there was an update for the firmware. However this wasn't enough and a person was able to get into the IPMI access panel and reset our systems. We managed to catch it while it was happening and completely locked all our systems to prevent any further damage.
Backups of your VPS' are being loaded as we type so your data is not lost forever. But due to the extent of the damages it has resulted in multiple days of restoring. At this current point in time, we are restoring "LAB4". Once it is fully restored we will be moving onto the next system and so on.
Time frames are difficult at this point because the damages are so severe, we have to restore multiple hundred VPS'. An estimate for every single system to be restored is going to be 2-3 days. We should be able to give a closer estimate on your service uptime if you contact support.
For those affected by this we will provide compensation in the form of 2 extra weeks on your service. Please contact support to arrange this.
Kind Regards,