I seem to remember a lot of whining about them on LEB/LET back when their offers were running. Would you recommend them, then? I've looked on and off at them just for the novelty of having an Egypt VPS.
I picked up a vps from a special offer at LEB a couple of years ago or so. At first, there were some issues, but I was relentless, and it went kind of like this:
- Zabbix starts firing alerts off to me
- I open a new ticket for each alert
- they try to keep up with whatever the issue is but everytime a new issue comes up I am on it within ten minutes because I have zabbix submit the reports directly to their ticket system for me
- There is no hiding from me as I continue to open automated tickets via Zabbix each time there are service issues, even if most people wouldn't notice
- any RAM issues - open a ticket
- any disk issues reported - open a ticket
- any outtage issues for even a couple of minutes - Zabbix opens a ticket via email for each one and I later ask why, requiring an answer, presenting reports from three different Zabbix servers
- any issues at all related to resources, performance, availability, etc. zabbix open a separate ticket with pastes of the reports and I follow up with personal queries if I don't get a response to my tickets within four hours from them as to why.
- I accept their made up excuses at first, and then they figure out they can't keep providing third rate service.
- CityNetHost eventually comes to the realization (about two or three weeks into service) that I will not go away and will report any overselling issues - whether they affect me or not.
- CityNetHost moves me to a different (apparently special) node.
- I now have a reliable running vps to serve DNS w/reverse DNS, machine has had no issues for a year or two whatsoever.
- They really only seem to respond to trouble tickets once every day or so.
They promise something and I expect to get what I paid for - nevermind the fact that they got me in with a loss leader. That is irrelevant.
Only four providers that I've used or tested services of have given me relatively trouble free service, at least where stability and performance of the machines themselves are concerned:
- Me (Duh, but I own my own facilities in One Wilshire)
- Edis.AT
- NQhost
- BuyVM
BuyVM had a few hiccups, but aside from way more *scheduled* maintenance window downtimes than I was comfortable with, service itself was always good (but they ALWAYS did provide ample notice of scheduled downtime) and the machines weren't oversold out of the HE facilities in California. Truth be told every one of those were related to infrastructure upgrades anyway - just way too many. I observed on several occasions that some of the crew could be less than business-like and quite vindictive towards other customers (quite childish and unprofessional, actually), had a couple of snafus there due to some early change overs where logins became an issue (was the result of upgrading their interface), but Francisco is easy to contact, affable, and puts a stop to shenannigans of his staff with a good focus on customer care when someone brings it to his attention. I should also add that I tested several machines - even extremely underpowered machines with them - all were surprisingly snappy and responsive - and they were one of the first low end economy providers to offer IPv6 as *standard equipment*, if you will (Coz they're in HE.net in Fremont I think).
NQhost is providing a vps in Falkenstein Germany - good responsive machines and stable, Don't know anything about them because I've never had to open a ticket - 400+ days w/o any downtime or issues whatsoever. This is good because I don't think (if I even recall correctly) that they're not very effective at communicating in English - but I really can't remember because I've never had a single issue with their service lol.
Edis.AT is a nice polite operation, only had one outtage issue with them, related to a routing issue at the datacenter, I called, spoke to the owner, he was very nice and explained about the outtage at the datacenter (he was a little beside himself and obviously concerned about not being able to do anything for his customers but wait with them until the matter was handled by his upstream). The issue resolved itself in a matter of a couple of hours and the server there has been up for over a year w/o any reboots/downtime since the last time I rebooted. Realized bandwidth is noticably less than what is advertised, but transit is quick, machine is responsive, and I'm only doing DNS and a few minor monitoriing services anyway there.
Exigent.com.au is also a good provider from down under, for the most part, I've had a couple of minor issues, all handled and responded to very quickly by the proprietor himself, the worst one being the inconvenience of having to adjust IP addresses in several zone files because they were growing and exchanged their existing IP block for a larger one - in all fairness, they provided two months of running in parallel with both sets of IPs to provide time for customers like me to prepare for the cut-over - so it was just the hassle of having to change a couple of hundred zonefiles really, and not a server issue. The machine does appear to be a little sluggish for what it's doing with the resources it has, but not too bad. Bandwidth is limited and it's a long haul to Australia so ping times are what they are - it is what it is
Web24.com.au - I have an underpowered emergency win2012 server there for use w/vSphere client and I login about twice a month - it costs me a buck a month. Not too bad, but it's hyper-v which totally sucks anyway. I had some major billing issues with them a few years back with a parallels vps back in the early days of virtualization - for some reason, no matter what anybody did, I would get these alerts saying the (Australian) credit card was declined (We're a U.S. Company, so we don't pay VAT or whatever they use there, and our company address was different than our billing address there in our Melbourne offices for the credit card), and then automated threats to turn off my machine would come pouring in two or three a day. After 8 or 9 months of that crap, my colleague there in Melbourne actually drove down to their offices twice - the second time I think he threatened them with bodily harm because after that the credit card went through every month no problem. They use that whacked out Parallels stuff which is really a nightmare to navigate when one has to, it also sucks because anytime you make changes to your config files it likes to break things - kinda like cpanel boxes used to be famous for with webhosting... Rule of thumb, don't do anything but pay bills in the control panel, make all adjustments/configs in the shell and you'll be fine as long as you don't ever use that stupid gui - but that's not web24's fault - it's Parallels', unless you want to blame them for choosing a confusing, convoluted, crap admin panel