URPad Feels Your Pain... Hires (More) Support Staff.
Haha. That's good and all but as far as I know they only hired one more person which is Nick O. 
He's a good guy though, a native English speaker and speaks it well. Used to work there when I did too. He'll be a solid addition, but this is hardly 'doubling' their support size.
Nick also used to be an admin on here before his NZ army stuff required too much of his time, I know him well and know he's a good dude.
He's a good guy though, a native English speaker and speaks it well. Used to work there when I did too. He'll be a solid addition, but this is hardly 'doubling' their support size.
Nick also used to be an admin on here before his NZ army stuff required too much of his time, I know him well and know he's a good dude.
We have gone from 8 to 18 people in the past 24 hours in order to better support all of our customers. We have brought on some familiar faces some of you may recognize and we have also brought back on our Chinese Language support rep.
The support issues were something which we didn't want and we heard your complaints loud and clear. We set out with a goal when you purchased from us and that was to support your needs 24/7/365 and we are here to do that.
The support issues were something which we didn't want and we heard your complaints loud and clear. We set out with a goal when you purchased from us and that was to support your needs 24/7/365 and we are here to do that.
I'm more interested in how Chris changed his usertitle.
I think you have to have 100 posts to do it. That, or Martin did it for him.I'm more interested in how Chris changed his usertitle.
Well... I didn't know we had a professional snake miner here!
Don't you guys pay per ticket over at UrPad so regardless of your staff #, your costs don't significantly increase?
Since I can't edit my post I'll just add on here, Wouldn't it be more acceptable to pay say 4 people a living (hourly) wage instead of paying 18 people to fight over tickets and end up with almost nothing at the end of the week?
texteditor
Premium Buffalo-based Hosting
Of course not high turnover rate is a good thing for the IT industry I think
Ah hah found it. Could have sworn it wasn't there yesterday lol.
Just to clarify, we only have 2 team members that are paid per ticket and they are really just supplemental team members to help with any overflow. We are trying to build a stronger team of only the best.
We are spending lots of time and money to ensure everything suits your needs and you get the best support imaginable. We would like to thank our customers of your continued patronage.
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If thats the case, thats pretty awesome, hopefully more companies start doing that.
I don't see how that is a good thing, I think the fact that we have made it an acceptable practice is what makes the high turnover rate. If people get paid decently maybe they would be willing to do a better job?
texteditor
Premium Buffalo-based Hosting
(my comment wasn't serious, I agree with you)