Ok so I personally was not planning on getting involved in this thread (and I have done only like one moderator action (but will refrain from doing more) for this thread because of obvious reason), but I do have to say something.
If you're an individual who took the time to understand the big picture and presented it in a kind and professional manner, no-one would ever have any issues with you. This includes making sure you have received the proper server and network you purchased. When you go in there with about two speedtests and accuse the provider of lying to you, be prepared to have an exchange of support tickets.
The thing is, and the thing I've learned while working at Catalyst, that many people contacted support with a general tone of deserving. As if they deserve the best treatment in the world while claiming the company is lying and trying to cheat them out of their own money. While most of the time the provider does try to bite the bullet and work with them, there's a point where it just gets too ridiculous.
Now reading the first few tickets everything seems to be going fine, but the ridiculous price haggling obviously shows that shovenose has no real respect to an individual's business plan and they way they operate (and continue their business operations). Yes people are willing to give you a discount, but demanding more discount on an already discounted product is like asking someone to pay YOU to be their client. It just doesn't work. In addition, from my perspective it just seems like shovenose never understood the fact that once you work with a provider, it's a partnership between both parties. You're there to deliver your end of the bargain and they're there to deliver theirs. From what I can tell, Gordon and Incero has provided their fair share of the agreement (although delayed) but shovenose feels self-entlited to demand more hand-holding.
Look, your first mistake was the constant price haggling. When Gordon went "LOL" I laughed pretty hard myself at such a ridiculous counter-offer. It's clearly apparent you has no respect for the "partnership" you're about to be part of with your provider. Your second mistake was copy and pasting chat sessions. They're not there to read your chat sessions, they're there to get the job done and having them read chat logs is just ridiculous. Reword it and make sure they get the message cross, no matter how small the chat session copy/paste is. Your third mistake is being back-handed offensive. Seriously? "I appreciate you handling the situation in a timely manner (unlike ______ (i'm assuming you said Gordon?) who took two weeks [etc.])". Really? This part deserves one of those "are you serious" meme pictures. And when they finally could not deal with you they made it pretty clear that you are no longer worth the time (which I will admit is in my opinion a bit extreme but at the same time they did deal with you for a while).
In my opinion, I definitely feel like shovenose is at fault with this one.
Just a simple question.How do you plan to manage a datacenter even you can not manage a server? Do you think people in this industry will trust the name Michael Staake anymore ? 
