God what an embarassing thread. Shovehost, I've defended you in the past at LET, but never again.
Mostly what pisses me off in that you launch this "BetterVPS" brand with copious promises, when in fact you don't have a clue what you're doing. It's blatent false advertising. This is the kind of crap that gives the VPS industry a bad name. For god's sake take down the site, remove it from your sig and go away. Get a summer job mowing lawns or something.
After reading your ticket history, I think Incero made one mistake. They should never have provisioned that server.
Heh.
If there's one thing I've learnt quickly from day one - it's how to be a client. Like seriously, if you actually care (I.E run a business and care for it) you tread carefully and learn what you can and cannot do. This thread isn't proof that Shovenose isn't fit for the VPS business, it's proof that he isn't fit for business - at least not right now. It's the unfortunate truth that gives young people in this industry a bad stigma. There are ways to conduct yourself, to know yourself, your position, and how that relates to the people you deal with - and this ticket was one big long list of wrongs in terms of that.
1. Understand what you can push for, the pricing you tried for was admirable but too cookie cutter - you didn't take into account Incero and their pricing at all. You then had the audacity to ask for a month free - maybe you were misinformed but think for one second, would you give an extremely discounted client a month free, for nothing?
2. Understand who you are to the provider, you are a client, and there are many others - take into account that and not only that but what the position and personality of the business is. As many have agreed, Incero/Gordon run an arrogant ship, that's not always bad. I'm pretty sure like 50% of the successful people I know are very arrogant and that's what gets them places, you can be a nice guy or a bad guy in business, either work. The thing is Incero will find it hard to value you as a client when you not only come across naive but on paper you are already in the negative - lets get this straight, CPU replacement, at least a few irritating questions for Gordon to piss him off, network issues followed by complaints.. and a few other things. From a businesses perspective it's hard to treat someone like they are valuable when all the facts say you are not, and in this case, with him knowing your reputation and the history of the ticket, he gave up. These providers need to make decisions about which clients they are going to go full length with - they will know whether you are going to have 10 servers and low support reqs in 12 months or 2 servers and huge support reqs in 12 months. (its an art!) It makes perfect sense to rip out the weed before it becomes a real problem.
3. Understand what is allowed and not allowed outside of business - your opening of this thread really screwed you over, then you immaturely set your signature to dash out the business-related information and in big red text wrote "INCERO SUCKS" - what do you think that portrays yourself as? It's not professional and it's no excuse to say that you are allowed to convey your personal opinion in such a way, when you are representing a business or even slightly related to that business you should watch your words, goes back to my previous comment about knowing what you can and cannot do.
Sorry if this seems like an essay, but there are even more points I could bring up. Just trying to make the picture clear, this isn't a hosting related problem, this is a business problem. You don't know how to conduct yourself in a business environment - and excuses such as the fact that you are always courteous/bla/bla/bla don't cut it when you back stab that representation the minute something bad happens.
