GreenValueHost outsources customer support to India.
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GVH-Jon
Banned
How is our bandwidth billed? Sure thing. Our bandwidth is basically a pay-as-you-go because we just buy ColoCrossing's standard 10TB per server and we pay all the overages they bill us whenever they decide to bill us. This overcomitting is perfectly fine because they allow us to overcommit as long as we pay the overages, and we're perfectly fine with doing so.
In addition, to make sure that capping our uplink port never becomes an issue, we have our 24/7 around the clock techs proactively monitor our nodes and whenever an issue arises, datacenter is immediately notified and the issue gets patched right up. Our customers have absolutely nothing to worry about and I'll be more than happy to bet you a few thousand bucks on that right now. Before anyone says anything, I am fully aware that a 1Gbps port has a 300TB bandwidth capacity. Our nodes have never used more than 70TB in 1 month and we have been doing 30TB+ bandwidth offers not since the beginning of January, but since way past last year when we rolled out 100mbps+ unmetered bandwidth plans everywhere and it's never become an issue.
Honestly I don't know how to stress the fact enough that we have everything covered and that our customers have absolutely nothing to worry about. We're an honest company. I answer all questions relating to our company as openly as possible, do I? And we don't try to hide anything really either .. If anyone has questions, just ask. I'll try my best to answer them in public as well for better transparency. But please, no HVH or CC questions -- as you may already know I'm not authorized to answer those.
GVH-Jon
Banned
I've said this many times already; we're affilitated with Hudson Valley Host in the sense that we're reselling their dedicated servers and they are our primary supplier for our VPS nodes.
A lot of VPS providers choose us as their VPS nodes provider because
1. We offer the lowest publicly available prices. We have permission to undercut HVH's prices and all of our competitor's prices and we actually profit off of doing so as well.
2. Our technical support engineers have access to directly contact ColoCrossing. I would explain further but the setup is a bit complicated.
3. Our management personnel are able to be contacted off business hours and personally. I offer my personal phone number to clients upon request in case of emergencies so they can always contact me whenever they need to whether it be 3PM in the afternoon or 2AM in the morning. I have phone numbers for our upstream as well so it's never a problem.
http://www.webhostingtalk.com/showthread.php?t=1336878
The requirements for this position are:
And, 4GB VPS for $5/mo= EXTREME OVERSELL
Imagine you get the 32GB dedi for $150/mo and you need to sell at least 30*4GB VPS (which makes 120GB RAM) to make money. Who would buy it??
The requirements for this position are:
- Resident of the USA, UK, Canada, or Australia
And, 4GB VPS for $5/mo= EXTREME OVERSELL
Imagine you get the 32GB dedi for $150/mo and you need to sell at least 30*4GB VPS (which makes 120GB RAM) to make money. Who would buy it??
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I know you have lots of nodes, but I don't think you want to waste money by putting only 8 VPS ($40 worth) on each node, right? And you must be making some money from the VPS', right?
nunim
VPS Junkie
Come-on stop pretending.... We all know you don't understand Soul or Jive.
There is nothing wrong with overselling, as long as nobody is kicked for using the resources advertised and nobody suffers because cant use the resources advertised.
As for the racism involved, it is borderline racist to say that you only employ US staffers, it implies other countries have less capable people which can be paid less without problems because they are foreigners and suck at their job.
It even considers countries such as UK, Sweden, Germany all boiling in the same (black) pot. It might not say it directly but this is clearly a form of discrimination, this time based not on race, but on country of residence, something that many people have been born into and cannot change (at least not easily).
I personally do not care how someone is conducting their business, how are they advertising it, who is their upstream, what conditions do they have from it and why, but I do consider that touting your country's supremacy and your business advantage in using only citizens of it while being caught doing otherwise is a bad move and it had to called as such.
As for the racism involved, it is borderline racist to say that you only employ US staffers, it implies other countries have less capable people which can be paid less without problems because they are foreigners and suck at their job.
It even considers countries such as UK, Sweden, Germany all boiling in the same (black) pot. It might not say it directly but this is clearly a form of discrimination, this time based not on race, but on country of residence, something that many people have been born into and cannot change (at least not easily).
I personally do not care how someone is conducting their business, how are they advertising it, who is their upstream, what conditions do they have from it and why, but I do consider that touting your country's supremacy and your business advantage in using only citizens of it while being caught doing otherwise is a bad move and it had to called as such.
nunim
VPS Junkie
No, not even close. America isn't a race, last I checked anyhow, it may be Nationalist(something Europeans know quite a bit about) but it's not racist. The reason customers like it is that it generally means native English speaking tech-support.
Not to mention the USA is the best country ever... Oh wait I live in Canada now... Fuck!
GVH-Jon
Banned
No it is absolutely not discrimination at all. You're taking this the wrong way to the extreme. It's not touting the supremacy of the US.
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So do you resell all of your services?
GVH-Jon
Banned
I've made it clear several hundred times already that it's only dedicated servers.
AFAIK, The dedicated servers are resold, all others are not (although all of the servers are from HVH)
Just wanted to point out that it's actually a requirement to only hire us residences and can be illegal to hire anyone outside of the country or anyone who lacks the proper legal paperwork to work.
Please reference the following form from the IRS http://www.uscis.gov/sites/default/files/files/form/i-9.pdf that is required for all new hires for any United States based company.
Interesting. I was under the impression that you were patting yourself on the back over being so "transparent"?
Ah, the classic "yeah, well, back then it was not a lie!". Never mind that that was 2 weeks ago.
That about summarizes my thoughts on this. It's not exactly the first "transparency" incident either, Jon.
To me, this reads as "we have enough money to burn, for a while anyway". If that isn't the definition of unsustainability, then I don't know what is.
That's a very easy and cheap claim to make, when you are the one defining what is "possible" and what is not.
Know what? If you're as transparent as you claim, then I'm sure you won't mind sharing with us how many VPSes you put on a node, what the node specs are, and what/how you are billed for all aspects of your VPS service. Then people here can do the maths for themselves.You don't need to worry about that.
He just wants to hide the fact that their servers are oversold to hell.
wlanboy
Content Contributer
Second that.
First time that I read about customers that have to argue with the hoster to get access to the resources they have paid for.
E.g. throtteling the CPU after they are allready throttled by OpenVZ - is not a clever move.
They realized that and removed that 50% limit - but I don't like the way they are handling their overselling.
It's just a no-go.
Pretty sure that does not apply unless you are asking your foreign workers to reside in the US and work within the US.
This article on the SBA site may help?
http://www.sba.gov/community/blogs/6-legal-factors-consider-when-hiring-global-employees
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