Hello WHT community and BurstNET Clients,
I know this is going to come up so let’s get it in before the posts trail off topic.
Yes, this is a new account; yes this is my first post to WHT.
As part of our client services reform I am the new Director of Client Services here at BurstNET. Go ahead and check our sites news for confirmation if you must. 01/09/2014 burst.net/news.php
Firstly,
I can confirm that this email is in fact an official BurstNET Email.
I cannot stress this enough to all of our clients. If you do not have recent offsite backups get them ASAP. As the email states, we are willing to work with our clients and get them services in our flagship facility in Scranton, PA should they so choose. But the main thing here is getting your data OFF of these servers.
I see some concerns about the Promo Code. We are not here to try and push sales at a time like this; the promo code is simply for tracking and priority purposes. The free month is offered for obvious reasons.
Unfortunately we are not working with clients in the migration of their data due to the immediate severity of the situation. If / when this becomes an option you will be informed.
The situation at hand is that we have been having major problems with our Dallas, TX hosting provider. We have been working with them diligently over the past week in an attempt to resolve these issues, but we have not reached resolution.
You asked, "if we knew a week ahead of time why didn't we tell our clients?" The answer is we did not think it would come down to this.
We are at an impasse now, and our provider can shut us down at any time. This information came to light this morning, and is why the email was sent out so urgently.
Our CSS Department as well as myself have been on the phones nonstop all day calling/working with our clients to try and get through this with them the best as we can. To anyone who has not had a chance to get through to us on the phones, please understand that we are fielding the most calls we can at this time. We apologize for the delays and dropped calls.
Because all of our clients in Dallas are at risk for potentially permanent business interruption, we found it necessary to inform all of our clients that making backups and migrating their data should be top priority at this time. I am repeating myself, but it bears repeating.
We do not have an exact timeline on when the shutdown can happen. Ideally, in a perfect scenario, we would like to make sure it does not happen until we are certain our clients have all of their data. Unfortunately this is just not an option at this time. Our executive management team is working hard to get us this perfect scenario. Either way we cannot sit and wait for the negotiations to pan out.
We sincerely apologize and understand the severity of this issue for you and your business.
If you have any questions:
Open a ticket with BurstNET Customer Service (
[email protected]), put Dallas TX somewhere in the subject to help us out, and we will assist you and answer your questions to the best of our ability.
If you have received one of these Dallas TX emails, get your data flowing, and respond to the email keeping the subject in tact with any issues or concerns you may have.
Jamey Bulford,
Director of Client Services.
BurstNet Technologies, Inc.
