My VPS got moved to E5 today with a ~50 minute downtime.
Thanks for the upgrade, all good here. Total downtime: 59 minutes on the mark 
Given BIOS updates, RAID card firmware updates, actual hardware replacements, etc, I think around 40 minutes for node bootup is about the best we can do
It's a lot better than the 2 hour window we were booking
10 months is hardly quick
I am saying that if they have announced upgrades & services to customers (which they did almost a year ago) they should fulfill that obligation before going ahead with upgrades to another location that was not planned at the time of the previous announced upgrades to both locations.
My issue is not that i am not getting free stuff quick, it is that services were announced & were never fulfilled which is basically bait & switch.
If they did not have the ability to provide announced upgrade then they should not have announced them. I am glad for the LV customers but the customers at NJ are constantly getting the shitty end of the stick.
We never announced NJ upgrades, we simply said that they were on the TODO list. Any time we announce something there is almost always a very fast turn around for deployment.
NJ is a hard location for us to do due to power demands. Choopa was quite unreasonable with us when we were looking for power a few months back. It took them nearly 3 months to even get back to us and when they did it was hilariously over priced. Let me explain that a bit more. We needed power for a single node to act as temporary shuffle space while drives are swapped, etc.
They quoted us $100 for the power...and $200/m for a single ethernet cable to connect this single server back to our cabinet. On top of that there was a $300 setup fee all for a *single* server.
The total conversation spans about 5 months because the administrator I was talking to wouldn't respond. His own staff would keep passing the ticket back to him but he was too busy trying to do Vultr things I'm assuming.
Francisco
