So like, you were disappointed with the level of managed support (in general it's better to go with $XYZ/hour instead of bundled managed plans IMO; and also to separate your hosting provider and server management provider, so that you don't have to cancel hosting plans), requested a refund, and were refunded. The plan was $23/mo (edit: I'm sorry, $40/mo, same shit) so the level of support they provided seems reasonable, but I can see that you may have a different opinion. But given that you were refunded, I still don't get what the purpose of this topic is?
If you're saying you're posting this because the refund process was tedious, then I still don't get it, because it seems like the refund was straightforward once you communicated with the appropriate department (billing instead of support)?
Or if you're referring to the tone of their support more than the technical expertise / refund process, then I think that's personal choice. It sounds like they set up your stuff in a reasonable timeframe, given their price I think most people understand that it's a small company and response might not be professional all the time, especially when dealing with customer who has used up X hours of support time, has been a bit rude, and is being refunded.
If you're saying you're posting this because the refund process was tedious, then I still don't get it, because it seems like the refund was straightforward once you communicated with the appropriate department (billing instead of support)?
Or if you're referring to the tone of their support more than the technical expertise / refund process, then I think that's personal choice. It sounds like they set up your stuff in a reasonable timeframe, given their price I think most people understand that it's a small company and response might not be professional all the time, especially when dealing with customer who has used up X hours of support time, has been a bit rude, and is being refunded.
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