What is due compensation for such a prolonged outage? 24 hours down? I'd give you a free month + some credits to be used towards future invoices or services.
Frankly, there are multiple things to be compensated for.
1. The prolonged outage.
2. Losing your data / not knowing if they have your data.
3. Up to a week of downtime and being in limbo.
3.5 Lost time for those having to reconfigure their services
4. Lost time reading all their BS and having to go research online about the situation.
5. Leaking your customer info / that you are a customer to the world via the Solus exploit (ummm why again does Solus need to store emails and name in plaintext or at all?)
The outage issues should be compensated at three free months of service, minimum for those wiped out by this with long outage and lost data.
Anyone on a yearly plan (prepaid of course) should be offered a refund for existing months + credit for two more months.
Privacy issues, I might be over inflating, but real concern and something legal should be pursued by a hungry lawyer. This is the second full release in 7 months.
A suit would mean ChicagoVPS and their parent company would end up bringing SolusLabs into the suit.
A smart lawyer would sue both ChicagoVPS and SolusLabs though in one suit.