Nope, he posted last night it "should go out in a few days" in his "I have never lied, never pretended to be anyone else, never provided bad service" rants. Everything is being made up according to him, including anything he has admitted prior.F*ck the dog (not literally, OK?), what about the email that was supposedly being sent to customers notifying them of the dog data breach? Was it ever sent?
This is after he admitted they are now using nodewatch to auto-suspend users but don't know how to write a script to actually notify customers they were suspended, forcing them to submit a ticket once they notice their service is down, and since the abuse department is not 24/7, they will have to wait until someone decides they feel like responding, 3 days later in the thread that prompted this admission. Jon thinks 3 days is ok, cause he will provide "compensation" for that. Of course that comp is in house service credit, a bit hard for them to use when they were suspended to begin with, with no manual intervention by staff to even check what accounts are suspended, again because they don't know how to write a script for that.
Completely clueless, and more half-ass automation so his "8 highly qualified l3 techs, hired in house and certified" can spend more time ignoring tickets.
Don't get me wrong, automation is great, when used correctly and robustly implemented. GVH has no clue on either of those.
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