How visitors can trust on your hosting business?

Discussion in 'Operating a Hosting Business' started by kunnu, Oct 29, 2015.

  1. kunnu

    kunnu Member Verified Provider

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    If you are a customer then how and why you will trust on a small hosting company?


    Do you prefer big company or small company? I don't like big company for many reason.


    1. Why new visitor will trust on your company?


    2. How can you increase trust, what you need to do?


    Some of customers ignore negative review and give a chance
     
    Last edited by a moderator: Oct 29, 2015
  2. Tyler

    Tyler Active Member

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    I like medium sized companies. Increasing trust is about being an established operation, showing signs of transparency, and being known for running a quality operation. It takes time.
     
    River and ModyDev like this.
  3. RLT

    RLT Active Member

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    Some of the negative reviews make people want to buy from a company. How you respond to an negative review matters as well.
     
  4. Licensecart

    Licensecart Active Member

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    I prefer small / medium business who give the personal touch, but I do checks on every business I use.


    - No hiding behind CloudFlare (DNS)


    - Real whois (no hiding behind private protection)


    - A year or more in business (unless I know the owners)


    - Realistic prices (not 10GB diskspace, 1000GB bandwidth for $1 a month)
     
    NotHere, kunnu and HH-Jake like this.
  5. Awmusic12635

    Awmusic12635 Active Member Verified Provider

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    What issue do you have with people who use cloudflare?
     
  6. Licensecart

    Licensecart Active Member

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    If they can't trust their own name servers why should we use their name servers for hosting :).
     
    kunnu likes this.
  7. Awmusic12635

    Awmusic12635 Active Member Verified Provider

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    Redundancy of course. You don't want your own site to be down if your services go down. You need to be able to communicate with your customers by having your stuff external. 


    On top of that cloudflare provides a good bit more than just name servers. Dismissing a company because they use cloudflare seems very pointless. 
     
    Last edited by a moderator: Oct 29, 2015
  8. Licensecart

    Licensecart Active Member

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    Well you either give redundancy for yourself and your customers or host yourself on a high availability cluster.


    And most people who use CloudFlare do it to prevent being ddosed which relates to the "if they don't trust their servers / name servers why should the customer?" and others claim because it makes their site faster, and I don't fall for that answer either because there's CDN for that. 

    Cloud flare is a pain in the ass and causes more issue so don't understand where you get that it's better to use. Rocket loader causes Javascript to fail, they don't make sites faster or stop ddos attacks, their WAF mod_Security rules aren't better either.


    And you use CloudFlare, so...


    https://www.cloudave.com/13564/to-cloudflare-or-not-cloudflare-that-is-the-question/


    http://halfelf.org/2013/i-dont-understand-cloudflare/


    https://xenforo.com/community/threads/to-cloudflare-or-not-to-cloudflare.76389/
     
    Last edited by a moderator: Oct 29, 2015
    kunnu likes this.
  9. Munzy

    Munzy Active Member

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    Using proper English . ;)
     
  10. drmike

    drmike 100% Tier-1 Gogent

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    These sorts of threads give me a headache.  There is a place for them.  I think we are overdue to setup a section called: HOSTING PROVIDER SCHOOL.


    0. If you are a customer then how and why you will trust on a small hosting company?


    Answer:  I won't trust you, nor will I trust any other n00b.  In order to build trust you have to be trustworthy, perhaps be known somehow, have a bio, have testimonials, support projects, perform miracles, work in a soup kitchen, give to charity, not bankroll via SPAM, not be bankrolled by PORN, not be bankrolled by [name that ill].


    You probably should come across as being of legal age to contract, incorporation is nice but I am not such a stickler about it -- lots to said about liability and personally assuming it versus hiding behind a corporate structure... 


    Point is, long long road, see me when you are a year into this.


    0.5 Do you prefer big company or small company? I don't like big company for many reason.


    ANSWER: I prefer 'companies' that are smaller in size.  READ: NOT INTO SOLO OPERATORS.  Smallest a shop should be is around 4 guys.  Anything less and you are playing with fire.  Stress will crack you eventually, overload happens, people get sick, life needs tended to, etc.


    1. Why new visitor will trust on your company?


    ANSWER: Unsure what this means.  Any buyer who has sense and has bought prior products elsewhere and pays attention knows trust is not blind and inherently placed on a whim.  So no trust.


    2. How can you increase trust, what you need to do?


    ANSWER: See above.
     
    ViridWeb, kunnu, fm7 and 1 other person like this.
  11. mitgib

    mitgib New Member Verified Provider

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    Maybe amateurs crack under the stress, and life? This is life!
     
  12. drmike

    drmike 100% Tier-1 Gogent

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    I'll exempt you from that rule :)  Not many people can solo operate very long.    Not with the BS of We respond to tickets on average in 25ms.
     
  13. TO.oL

    TO.oL New Member

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    Using proper english will help a lot. ;) If you're unsure about yours, better hire a copywriter. For example writocity.com would surely proof-read your content for relatively low fees with good results. Also make sure the website and images/design/logo look high quality and professional.
     
  14. HN-Matt

    HN-Matt New Member Verified Provider

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  15. Hosterbox

    Hosterbox New Member Verified Provider

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    Yeah, no real shortcuts here. Just do quality work, stand behind your service and the trust/reputation will come. 
     
    VerdinaNET likes this.
  16. HH-Jake

    HH-Jake New Member

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    I agree with his comment. I feel that as long as you are honest, and you do what you say trust/reputation will come with it. 
     
    kunnu likes this.
  17. AtlanticServers

    AtlanticServers New Member Verified Provider

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    CloudFlare don't use for hidden but for performance and security
     
  18. Licensecart

    Licensecart Active Member

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    People do because you can't trace the name servers or the IP the server is hosted on. Performance nope, that's what CDN are for or load balancing. For security, Mod_Security is more secure than CloudFlare, and you can have a hardware firewall which is securer than cloud flare.
     
    kunnu likes this.
  19. sterile

    sterile New Member

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    Nov 10, 2015
    I prefer small companies, give them a chance to grow.
     
    kunnu likes this.
  20. fm7

    fm7 Active Member

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    Short answer: Hosting is a lemon market


    Long: https://en.wikipedia.org/wiki/The_Market_for_Lemons


    Excerpt


    The paper by Akerlof describes how the interaction between quality heterogeneity and asymmetric information can lead to the disappearance of a market where guarantees are indefinite. In this model, as quality is undistinguishable beforehand by the buyer (due to the asymmetry of information), incentives exist for the seller to pass off low-quality goods as higher-quality ones. The buyer, however, takes this incentive into consideration, and takes the quality of the goods to be uncertain. Only the average quality of the goods will be considered, which in turn will have the side effect that goods that are above average in terms of quality will be driven out of the market. This mechanism is repeated until a no-trade equilibrium is reached.


    ...


    Akerlof's paper uses the market for used cars as an example of the problem of quality uncertainty. A used car is one in which ownership is transferred from one person to another, after a period of use by its first owner and its inevitable wear and tear. There are good used cars ("cherries") and defective used cars ("lemons"), normally as a consequence of several not-always-traceable variables, such as the owner's driving style, quality and frequency of maintenance, and accident history. Because many important mechanical parts and other elements are hidden from view and not easily accessible for inspection, the buyer of a car does not know beforehand whether it is a cherry or a lemon. So the buyer's best guess for a given car is that the car is of average quality; accordingly, he/she will be willing to pay for it only the price of a car of known average quality. This means that the owner of a carefully maintained, never-abused, good used car will be unable to get a high enough price to make selling that car worthwhile.


    Therefore, owners of good cars will not place their cars on the used car market. The withdrawal of good cars reduces the average quality of cars on the market, causing buyers to revise downward their expectations for any given car. This, in turn, motivates the owners of moderately good cars not to sell, and so on. The result is that a market in which there is asymmetric information with respect to quality shows characteristics similar to those described by Gresham's Law: the bad drives out the good.
     
    Last edited by a moderator: Dec 5, 2015
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