HudsonValleyHost Spamming the Helpdesk
- Thread starter drmike
- Start date
Got one of those earlier, very annoying. I straight up told them not to send us unsolicited sales in tickets ever again.
HenriqueSousa - WebUp 24/7
New Member
Unfortunately this is not the first company to do it, we also receive some emails from companies. This will only result in banning their IPs.
- Henrique
- Henrique
Great idea, I checked our logs and got their IP. Looks like HudsonValleyHost employees are going through lowendbox posts, page by page.
If you care to block Ernie, you can apply this .htaccess rule.
Code:
<Files submitticket.php>
Order Allow,Deny
Allow from all
Deny from 162.219.179.18
</Files>I would like to note that 162.219.179.18 is obviously a VPN IP address due to past history on the IP.
So Ernie's user-agent is "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0" if you happen to get a ticket like that feel free to match that user-agent with the time and you'll get the IP.
Shame that HudsonValleyHost spams lowendbox users to make a sale for lowendbox's parent company. Full circle.
Last edited by a moderator:
Got one of these also. I don't necessarily mind tickets like this; however I told him politely where to go:
"Hi there,
Thanks for reaching out. Unfortunately due to the reputation (rightly or wrongly) of VSNX in one of the markets we target I am afraid we cannot consider services at this time.
Regards"
"Hi there,
Thanks for reaching out. Unfortunately due to the reputation (rightly or wrongly) of VSNX in one of the markets we target I am afraid we cannot consider services at this time.
Regards"
Aldryic C'boas
The Pony
drmike
100% Tier-1 Gogent
Feel free to run with it over there on WebHostingTalk... Anyone.... I am heading out the door now.
Issue I take with it, and probably always will, is CC operating subcompanies then calling it a subsidiary of VSNX. Talk about intentionally misleading. Should say a subsidiary of ColoCrossing since that's the public real momentum brand, IP allocation to, etc.
They aren't the first colocrossing company to do it either. There's a post from 2012 where
they were spamming VPS providers to buy from them before they snagged up LE.
I think one of their staffers replied with "well, if you aren't interested just delete it".
Francisco
HenriqueSousa - WebUp 24/7
New Member
In 2012 I wasn't to involved in the industry, but it is possible.
But you know sometime in the future if they run out of IPs and we block all of them, we will not receive this kind of spamms.
Also a few weeks back some "idiot" from a company used an email with auto responder to send one of those messages, which resulted in a stupid amount of emails sent between the servers.
- Henrique
Ahahaa so they were creating cross tickets back/forth?
That's terrible.
Francisco
DomainBop
Dormant VPSB Pathogen
Email spam annoys me but spam submitted through the ticket systems or contact forms of my websites tends to really piss me off, and the companies that market this way are almost uniformly shit.
"We also offer great IP pricing."
This seems to be the current thing among CC shell companies. See also this from GVH:
http://lowendtalk.com/discussion/27682/gvh-spamming-me-like-no-tomorrow/p1
"We are delighted to announce that we have acquired access to legacy RIPE and IANA IPv4 address blocks and are now able to sell IPv4 addresses to clients WITH ABSOLUTELY NO JUSTIFICATION REQUIRED. This means you can purchase IPv4 addresses in bulk from us for ANY reason/usage you'd like, as long as the usage is legal in the United States (NO SPAMMING or sending DDoS attacks), for example, you can purchase IP addresses for: 1. Just because you want to!"
This seems to be the current thing among CC shell companies. See also this from GVH:
http://lowendtalk.com/discussion/27682/gvh-spamming-me-like-no-tomorrow/p1
"We are delighted to announce that we have acquired access to legacy RIPE and IANA IPv4 address blocks and are now able to sell IPv4 addresses to clients WITH ABSOLUTELY NO JUSTIFICATION REQUIRED. This means you can purchase IPv4 addresses in bulk from us for ANY reason/usage you'd like, as long as the usage is legal in the United States (NO SPAMMING or sending DDoS attacks), for example, you can purchase IP addresses for: 1. Just because you want to!"
Haha, nice to see other people got annoyed too, I finally opted out, since they got banned its constant email spam and their friends inconspicuously reposting emails on LET i.e. that one you linked.
HenriqueSousa - WebUp 24/7
New Member
Yes, it was pretty bad, after 10 or 15 minutes it created around 12 tickets.
I think we all consider this emails as spam, because if we need services we search for them. I don't think that we will be following a bot that is opening tickets. And taking the time we could be dedicating to our clients.
On the other day I had to close a big amount of tickets that were created by someone that spammed our HelpDesk, this is not good at all.
- Henrique
So because it's 'targetted' it makes it OK? But if it was ViagraCrossing it'd be bad and should be
punished? SPAM is SPAM any way you cut it. Some don't take the 'cold calls' as hard as other types
of spam, but it's still the same.
Francisco
DomainBop
Dormant VPSB Pathogen
That's my general gripe about any type of SPAM, whether it's email SPAM, comment SPAM, ticket/contact form SPAM etc. SPAM=decreased productivity due to the time spent dealing with it (not to mention other associated costs in the battle against SPAM). The total cost of dealing with it add up to big money over the course of a year.
It's ("cold call emails") definitely still the same according to the CAN-SPAM act.
GVH-Jon
Banned
I can't just simply have thousands of IP addresses laying around.
hellogoodbye
New Member
Speaking for myself only, I would rather see my provider opting to have thousands of IP addresses lying around than to see them handing out free IPs with no justification required and subsequently putting my own IP(s) at risk of getting blacklisted when people inevitably take advantage of the generous offer and use them for spam. You may think what you're doing is generous and that you're just using up something you already have in abundance with little to no consequences, but it's reckless and ill-conceived at best.
Having a lot of something doesn't mean you have to use it all up ASAP in any way you can manage. The IPs aren't going anywhere (unless there's a caveat that I'm not aware of) and that number is a finite one as well. If you truly believe in your company and its growth down the road, it would make plenty more sense for you to hang on to those IPs and require justification since you'll end up using them all eventually.