ishaq and budgetnode

[Lee]

Thanks, eventually found it, still getting used to this forum software

I think you both could have handled it better, but hey customers are customers and well those we pay money to as customers are expected to rise above most of what we do or say. Setting aside all personal views about the individuals involved I think the whole thing is and will remain overshadowed by an Admin that abused their status regardless anything else.

 

[maounique]

My sincere apologies for this. I have re-posted the words that were deleted, but was not able to restore fully. I will make sure that does not happen again.

Hahahahahahaaaaa... I wonder where he got his lessons on how to use the admin position to silence critics and hide mistakes instead of manning up and apologise... Actually, you did man up as it is the custom over there, you threatened physical violence advocating breaking the law, I guess that is the way in the loonie star state.
I thought he should have got the same treatment he gave you, he agreed with your abuse, you should have turned a blind eye to his, isn't it how it works?
Looks like some admins are more equal than others...

 

[bsdguy]

What the OP continuously fails to mention in this whole story is that the reason he never received his service in the first place was simply due to the fact he entered the wrong email address. To suggest we did not deliver what we promised is misleading.

Bullshit. I *did* mention that. I also at LET publicly stated that I'm partly responsible.

But as you come with again, let's look at it.

Client orders, client pays year in advance, client accidentally drops a letter in his email address - no evil there, just a human error that can happen (and certainly does often enough).

Client doesn't complain, client doesn't attack. Client politely asks what's gone wrong. Later client asks again - and again politely - what's gone wrong.

Result: budgetnode utterly ignorant up to the point of basically telling the client "tough luck. fuck you" ("open a ticket" which he can only do if he can log in). It is EVIDENT that budgetnode did not even properly read my polite inquiries!

So what's your suggestion? What would be the proper way for client to get the issue solved and his *payed in advance* account working?

In other words: Stop already to blow up a mere human error!

 

[maounique]

So what's your suggestion? What would be the proper way for client to get the issue solved and his *payed in advance* account working?

Our standard approach is to ask for the number of last transaction(s) to prove they are the owners of the account.
Strangely enough, people come to us quoting a different email than those they have on file and ask why we terminated them... I don't recall any case when an email was spelled wrong.

 

[bsdguy]

Thanks, eventually found it, still getting used to this forum software

I think you both could have handled it better, but hey customers are customers and well those we pay money to as customers are expected to rise above most of what we do or say. Setting aside all personal views about the individuals involved I think the whole thing is and will remain overshadowed by an Admin that abused their status regardless anything else.

Let me summarize again:

- I bought a VPS
- I payed a year in advance
- I mistyped 1 letter in my email address.
- I politely asked how to solve the problem
- I again politely asked to solve the problem
- I did not make trouble, did not accuse anyone of anything, did not open complaint threads, did not even ask for a refund
---------------------
Then, yesterday I wrote a post in a budgetnode thread that *someone else* opened. I merely added my post.
That woke up ishaq
----------------------
And suddenly all the things that could - and should - have happened weeks ago happened and were possible. Surprise.

The point that changed the whole thing is that ishag got interested after weeks of utter desinterest.

Suddently he asked all the questions that he could - and should - have asked weeks ago. I responded and surprise, my account was found. A miracle!

Simple as that. ishaq didn't give a fuck for weeks although he was politely asked to look into it. By a client who *had payed*

THAT was the problem. Not my typo. My typo was quickly found once ishaq didn't utterly ignore his client.

And next - ishaq serial-abused his admin power to cover up what his utter deinterest and disregard for paying client had turned into a problem.

In other words: He again utterly ignored and disregarded the paying client and egomanically looked only at what *he* wanted or wanted not.

 

[Jordan]

Bullshit. I *did* mention that. I also at LET publicly stated that I'm partly responsible.

But as you come with again, let's look at it.

Client orders, client pays year in advance, client accidentally drops a letter in his email address - no evil there, just a human error that can happen (and certainly does often enough).

Client doesn't complain, client doesn't attack. Client politely asks what's gone wrong. Later client asks again - and again politely - what's gone wrong.

Result: budgetnode utterly ignorant up to the point of basically telling the client "tough luck. fuck you" ("open a ticket" which he can only do if he can log in). It is EVIDENT that budgetnode did not even properly read my polite inquiries!

So what's your suggestion? What would be the proper way for client to get the issue solved and his *payed in advance* account working?

In other words: Stop already to blow up a mere human error!

When you open a ticket under an unrecognised email address, it shows you as a guest. The standard response is to open the ticket under your account (by logging in and submitting or emailing from the registered address) because we cannot work on requests without verification they are who they say they are.

There is no way of us knowing you have entered an invalid email address from our end. To us you appear like a non-customer. The attempts you made to work with us to solve the issue were lacklustre, you failed to explain that you were unable to login to your account - which would have allowed us to investigate exactly what happened.

The problem here is not that you made a human error - it's how you continuously place the blame in our court, when it is 100% your fault. Most customers would just hold their hands up, apologise for the comment they made and move on.

And no, no where in this thread did you actually give context about what the original issue was. You said this was about "budgetnode not delivering what they offer", which is complete rubbish. We delivered exactly what you ordered.

If you insist what I'm saying is incorrect - then post the damn screenshots. Why are you being protective over them?

 

[bsdguy]

When you open a ticket under an unrecognised email address, it shows you as a guest. The standard response is to open the ticket under your account (by logging in and submitting or emailing from the registered address) because we cannot work on requests without verification they are who they say they are.

Are you so stupid or so ignorant?

How could I know that I accidently dropped a letter in my email address? All I saw was that I couldn't log in with my email address.

Not being able to log in also means that I *could not possibly* open a ticket as a client.

As for your verification bla bla: No problem yesterday. ishaq asked for and got the info via LET PM. He had no qualms about verification then - but then *HE* wanted that problem out of the way.

He could have properly *read* my inquiries and asked the same questions weeks ago. I would have answered and everyone would be happy.

It was not my fault that the budgetnode people don't properly read or care a fuck about support requests.

 

[Lee]

Just saying, this is not LET, no issues in this being discussed here, I can totally understand given the events but keep it civil.

 

[maounique]

It was not my fault that the budgetnode people don't properly read or care a fuck about support requests.

Actually, we see the email used in the ticket opened as guest, if it would be slightly different than the one on file, that is easily noticeable.
I think something different happened here. The people over there get a lot of attempts at social engineering, like, hey, I am locked out of my email or was hacked, whatever, and I need it changed, or variations on this theme so might be more jaded than most people. This can happen pretty often, i reckon, when your customers are not vetted well enough and even then, we had such cases.

 

[Jordan]

Are you so stupid or so ignorant?

How could I know that I accidently dropped a letter in my email address? All I saw was that I couldn't log in with my email address.

Not being able to log in also means that I *could not possibly* open a ticket as a client.

As for your verification bla bla: No problem yesterday. ishaq asked for and got the info via LET PM. He had no qualms about verification then - but then *HE* wanted that problem out of the way.

He could have properly *read* my inquiries and asked the same questions weeks ago. I would have answered and everyone would be happy.

It was not my fault that the budgetnode people don't properly read or care a fuck about support requests.

Likewise, how could we know you accidentally dropped a letter in your email?

The logical thing to do if you cannot login - is to open a guest ticket and explain that you cannot, or contact us alternatively. You did not. All you did was open a ticket - we told you that you need to login - and left it at that, before coming back weeks later to disparage us.

We can do verification by alternative methods, so I have no idea what you mean. Yesterday you were asked for some payment information, which you provided. So once again I believe you are trying to twist the story. At the time the issue was not verifying you - it was just that we believed you were not a customer, or were ticketing in from a different email. You've shown a complete lack of understanding of the entire situation from our perspective.

 

[AuroraZero]

 

[Lee]

View attachment 5181

And.....LET has landed

 

[bsdguy]

Those games are just ridiculous. ishaq and jordan merely try to by all means deviate the attention away from their gross ignorance and fuck you attitude towards clients.

FACT is that there was a paying client who due to a small mistake had a problem and politely asked to solve it.
FACT is that budgetnode didn't care a fuck for weeks - as long as that client was quiet.
FACT and proven is that the problem could be resolved in short time with little effort. I provided all the needed information.
FACT is that ishaq wanted me to change my post he didn't like.
FACT is that ishaq abused his admin position to take by force what he wanted.
FACT is that ishaq opened a thread just to smear me.

And they still follow their line of turning black into white and vice versa. Them ignoring and even ridiculing a paying client for weeks? No problem, let's not talk about that. ishaq turning berserk, abusing his admin power, ransacking a thread, smearing a user? No problem, let's not talk about that.

No, let's instead blow up an accidental typo a client made and even publicly confessed. Burn him! Burn that witch client! He mistyped a letter!!!

 

[Jordan]

We cared as soon as we knew the issue existed, which came to our attention when you suggested the service had not been delivered on LET. Before that you made no attempt to bring it to our attention in an effective manner.

If you hadn't noticed - I already gave my view on the post being deleted. So no, it was not ignored.

You are just proving my point. You want to make this whole thing about continuously attacking Ishaq while trying to hide some of the facts. He's already admitted a mistake was made. What more are you expecting? Don't answer that, it's pretty obvious.

Post the LET conversation, otherwise you're just making it look more and more like you have facts you do not wish for people to see.

 

[Jonathan]

Before that you made no attempt to bring it to our attention in an effective manner.

He did email you didn't he? I think you both agreed on that fact. Is that not effective?

I'm with @Lee, both parties could've done better on the communication.

 

[Jordan]

He did email you didn't he? I think you both agreed on that fact. Is that not effective?

I'm with @Lee, both parties could've done better on the communication.

He emailed us with the correct email, which shows as a guest because the email on the account was wrong. His claim was that the service had not been delivered. We told him to open it under his account (not knowing he could not login), as a standard procedure.

From there on, no further communication attempts made. We are not telepathic.

 

[Jonathan]

That's all I wanted to confirm.

Your sales dept. won't entertain issues from unregistered email addresses? Our support staff will reject invalid emails all day long for example, but in our reply when rejecting them we specifically say sales/billing can help you get squared away if you're having issues gaining access to your account.

 

[Jordan]

That's all I wanted to confirm.

Your sales dept. won't entertain issues from unregistered email addresses? Our support staff will reject invalid emails all day long for example, but in our reply when rejecting them we specifically say sales/billing can help you get squared away if you're having issues gaining access to your account.

The client is told to open the ticket under their account. The natural response would be "I cannot login" - but there was nothing.

 

[bsdguy]

jordon

Frankly, you are not doing your boss a favour.

What you say is a lie.

I *did* ask for help. Twice. And both times you ignored it, didn't even properly read it, and responded with a canned standard response.

You now saying that you didn't have knowledge of the problem is, in fact, just proving my point. For you indeed the problem came only into existence when I happened to say something *publicly*.

And btw: I have both VPSs and good providers who will certainly give me more products if I desire so. I earned that by being a honest an trouble-free client for years. I'm at LET without any business interest whatsoever. I'll have my refund (ishaq at least said so. We'll see) or I'll have it not; either way that won't have any influence on my life whatsoever.

You noticed the problem way too late due to your ignorance. And there might be more you'll notice way too late. Karma is a bitch as they say...

 

[bsdguy]

That's all I wanted to confirm.

Your sales dept. won't entertain issues from unregistered email addresses? Our support staff will reject invalid emails all day long for example, but in our reply when rejecting them we specifically say sales/billing can help you get squared away if you're having issues gaining access to your account.

Good to know. I value professional provider who actually care about their clients.