Technical Support Operators staff the front lines of our company - namely our 24/7/365 helpdesk. They're responsible for providing our customers with extraordinary customer service and support on a daily basis and ensuring that going above and beyond is just part of the job. In addition to technical prowess, our Technical Support Operators need to posses customer service skills that are way beyond average and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy.
Compensation is dependent upon experience and skillset.
Please note we are a Linux only host, so Linux experience is a must.
The primary responsibilities of our Technical Support Operators are:
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
Ensuring customer satisfaction
Basics: All of our Technical Support Operators:
Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols.
Must be able to work under pressure when bad stuff happens and get the job done.
Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job:
cPanel/WHM, Plesk, and Directadmin control panels
Knowledge of PHP, Python, Perl and/or Ruby on Rails.
Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
Perks:
You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company. You also get:
Competitive pay
Comprehensive health, dental, and vision insurance plans
Flexible scheduling, including up to 20 days of paid time off.
Frequent catered lunches
Snacks, water, and coffee
A variety of other perks , including free web hosting, and more.
Because this position is full time and includes perks, we expect KnownHost to be your only hosting-related job.
To apply please visit http://careers.knownhost.com
This position is local to our Birmingham, AL support office, however, relocation assistance is available for qualified candidates.
Compensation is dependent upon experience and skillset.
Please note we are a Linux only host, so Linux experience is a must.
The primary responsibilities of our Technical Support Operators are:
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
Ensuring customer satisfaction
Basics: All of our Technical Support Operators:
Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols.
Must be able to work under pressure when bad stuff happens and get the job done.
Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job:
cPanel/WHM, Plesk, and Directadmin control panels
Knowledge of PHP, Python, Perl and/or Ruby on Rails.
Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
Perks:
You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company. You also get:
Competitive pay
Comprehensive health, dental, and vision insurance plans
Flexible scheduling, including up to 20 days of paid time off.
Frequent catered lunches
Snacks, water, and coffee
A variety of other perks , including free web hosting, and more.
Because this position is full time and includes perks, we expect KnownHost to be your only hosting-related job.
To apply please visit http://careers.knownhost.com
This position is local to our Birmingham, AL support office, however, relocation assistance is available for qualified candidates.
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