amuck-landowner

PhoenixVPS to leave Phoenix, ColoCrossing in their future.

drmike

drmike

100% Tier-1 Gogent
This is taken in part from a thread on LET...  MarcM and his brother PeteW seem to have had their fill / are having issues out in Phoenix.

kvmShell, one of their brands appears to not be accepting orders and has been for multiple days.   Appears to be payment issues occurring also....

Link: http://lowendtalk.com/discussion/10039/phoenix-vps-suspend-my-vps-payment-problem/p3

@irm - Yes, we are pulling out of Phoenix. No, the company has not been bought and we intend to expand in more locations soon, however in two years since we've been in Phoenix the service has been about as mediocre as it gets. It never stood out, and our customers have noticed that. Add to that that until very recently they have been behind in offering up-to-date hardware, and in some areas they still are. The network is so-so, they are severely understaffed and their support can leave you hanging for hours. So it was time to move on. Once this is taken care of we will expand in other locations as well. ColoCrossing has been great to work with and @jbiloh is a great guy to work with. I read the forums and I know that some people have an axe to grind with him or his company, however he's been extremely friendly and helpful in aiding us to achieve our goals.
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MannDude

MannDude

Just a dude
vpsBoard Founder
Moderator
however in two years since we've been in Phoenix the service has been about as mediocre as it gets. It never stood out, and our customers have noticed that.
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And moving to CC is their intended fix for having a 'run of the mill' / 'mediocre' service location?

Best of luck to them, but Phoenix was a decently unique location.
 
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Richard Leik

Richard Leik

New Member
Verified Provider
Everything advertised on LEB seems to be CC, but a lot of clients really only care about price, so in some respects that's a smart business decision.
 
MannDude

MannDude

Just a dude
vpsBoard Founder
Moderator
Jack said:
CC has Seattle and SJ which is pretty unique.
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Which they don't stock or rent enough rackspace from the actual DC to offer services from at the same low-cost that they can in Buffalo.
 
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Francisco

Francisco

Company Lube
Verified Provider
Jack said:
CC has Seattle and SJ which is pretty unique.
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SJC isn't cheap. Even if EGI gave them a sweetheart deal, it'll be at least $350/m+ on power alone. I know we were paying $400 - $450/20A which was cost + a few bucks.

I also think SEA is a very limited space for them and is mostly for some enterprise/specific customers and not something they'll go full blown on.

Anyway, Marc said that PhoenixNAP was giving him lackluster gear, but from what was listed for KVMSHELL, it was E5's with 128GB RAM? Honestly, I see them using E3's in Buffalo and such which don't haul balls like a well equipped E5 will. It's possible LE isn't a key market for him at all and his main markets are what pushed the decision.

Francisco
 
concerto49

concerto49

New Member
Verified Provider
Francisco said:
SJC isn't cheap. Even if EGI gave them a sweetheart deal, it'll be at least $350/m+ on power alone. I know we were paying $400 - $450/20A which was cost + a few bucks.


I also think SEA is a very limited space for them and is mostly for some enterprise/specific customers and not something they'll go full blown on.


Anyway, Marc said that PhoenixNAP was giving him lackluster gear, but from what was listed for KVMSHELL, it was E5's with 128GB RAM? Honestly, I see them using E3's in Buffalo and such which don't haul balls like a well equipped E5 will. It's possible LE isn't a key market for him at all and his main markets are what pushed the decision.


Francisco
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Sounds like a "business decision" and cost saving exercise.
 
Francisco

Francisco

Company Lube
Verified Provider
WelltodoInformalCattle said:
I haven't fully read everything, which CC DC location is he setting up shop in?
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Buffalo is where the initial move is to and he's supposedly opening more locations ASAP? No mention of if they're CC locations or not.

Francisco
 
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Francisco

Francisco

Company Lube
Verified Provider
Jack said:
Wait,Wait,Wait so he is doing a PHX to BUF migration?!
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I think it's already done. It's at the very least 'already happening'.

I don't think there was a lot of heads up, either. I think there was only < 1 week notice?

Francisco
 
drmike

drmike

100% Tier-1 Gogent
Well for what's it's worth, PhoenixVPS has had IPs in Buffalo since at least last year...  Kbeezie's own site is hosted out of BUF on a CC IP SWIP to PhoenixVPS.

There are 4 IP blocks at CC SWIPd to PhoenixVPS, since mid 2013:

/20 = http://bgp.he.net/ip/192.3.13.0#_ipinfo  = nothing in there
/20 = http://bgp.he.net/ip/192.3.9.224 = nothing in there
/20 = http://bgp.he.net/ip/23.94.17.128#_ipinfo = nothing in there
/21 = http://bgp.he.net/ip/172.245.24.136#_dns = nothing in there

Oddly, Xfuse Solutions has a test IP with CC IP and SWIP to PhoenixVPS, so before someone else trips on it, it's out there... Unsure what the arrangement between those companies is...
 
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MannDude

MannDude

Just a dude
vpsBoard Founder
Moderator
And this is another reason why I decline offers for free services to host elements of vpsBoard. Marc seems like a decent guy, but I've been offered free servers for this site. Knowing they're going to Colocrossing now makes me glad I kindly declined such offers.

Anyhow, I'm sure this was a cost-cutting measure. Jon is a real friendly fella when he has something to sell you so I can't hate on Marc for wanting to cut costs. If you want to attract the bottom of the barrel clients who care about price and price only it's hard to compete unless you use an upstream like CC that attracts companies who fish for those clients. Now you're using the same upstream as many others so your margins may be comparable when trying to appeal to such an audience. Though choosing a lowend host nowadays, might as well throw a dart at a board of brands. Same server specs, same network, just different guys/gals/aliases on the billing/support side with a different brand and logo.

Just be sure to pay your bills on time Marc, else you'll be absorbed like others :p
 
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Jack

Jack

Active Member
MannDude said:
Just be sure to pay your bills on time Marc, else you'll be absorbed like others :p
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I wouldn't be scared of being absorbed more auto overcharged to your card for a charge that shouldn't even be on your account by Chucky to be told "Should of wore a ski mask, added amount to credit"
 
drmike

drmike

100% Tier-1 Gogent
Jack said:
I wouldn't be scared of being absorbed more auto overcharged to your card for a charge that shouldn't even be on your account by Chucky to be told "Should of wore a ski mask, added amount to credit"
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So when CC does that, who refunds you?  The daycare?
 
drmike

drmike

100% Tier-1 Gogent
Jack said:
They WILL NOT refund you, I asked and was told it was added to my credit for a future invoice what was my issue?
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Oh yes they will :) You just have to cross post on all the industry websites...

I detest companies with billing problems that won't refund.  

It's like one company that sent me an estimated utility bill, so I sent them an estimated payment and they charged with a late fee.   Yeah, they really didn't want to do the dance when I asked for them to STFU and eat it or get beat with it.    So with them they send estimated and they don't get paid, they complain/report/whatever, we go back to ugly snarling and action.
 
XFS_Duke

XFS_Duke

XFuse Solutions, LLC
Verified Provider
drmike said:
Well for what's it's worth, PhoenixVPS has had IPs in Buffalo since at least last year...  Kbeezie's own site is hosted out of BUF on a CC IP SWIP to PhoenixVPS.

There are 4 IP blocks at CC SWIPd to PhoenixVPS, since mid 2013:

/20 = http://bgp.he.net/ip/192.3.13.0#_ipinfo  = nothing in there


/20 = http://bgp.he.net/ip/192.3.9.224 = nothing in there


/20 = http://bgp.he.net/ip/23.94.17.128#_ipinfo = nothing in there


/21 = http://bgp.he.net/ip/172.245.24.136#_dns = nothing in there

Oddly, Xfuse Solutions has a test IP with CC IP and SWIP to PhoenixVPS, so before someone else trips on it, it's out there... Unsure what the arrangement between those companies is...
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Fixed that crap... My bad :)
 
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