BlueVM - S1-NY Disk Failure

Discussion in 'Industry News' started by sundaymouse, Dec 22, 2013.

Tags:
  1. sundaymouse

    sundaymouse New Member

    123
    42
    Aug 31, 2013
    From their mass email to S1-NY Buffalo clients:

     
  2. WebSearchingPro

    WebSearchingPro VPS Peddler Verified Provider

    493
    143
    May 15, 2013
    My condolences. It is in that big raid array in the sky now.
     
    vRozenSch00n, drmike and SrsX like this.
  3. drmike

    drmike 100% Tier-1 Gogent

    8,573
    2,717
    May 13, 2013
    Only one node went to hell?  

    Thank God that one wasn't slabbed.
     
    vRozenSch00n and SrsX like this.
  4. SrsX

    SrsX Banned

    224
    64
    Nov 21, 2013
    I see someone didn't get the memo on how to properly configure a server and measures to take incase of a hardware failure...
     
  5. drmike

    drmike 100% Tier-1 Gogent

    8,573
    2,717
    May 13, 2013
    All we need is HostNun to lead the group prayer.
     
    SrsX likes this.
  6. wlanboy

    wlanboy Content Contributer

    2,126
    1,169
    May 16, 2013
    Hardware failures happen.

    The Pony is currently restoring a storage array too - so don't throw stones.
     
    drmike likes this.
  7. DomainBop

    DomainBop Dormant VPSB Pathogen

    2,260
    2,190
    Oct 11, 2013
    From their customer started thread on LET: S1-NY isn't their only problem...

    http://lowendtalk.com/discussion/18514/bluevm-la-down

    Complaints of lengthy downtimes on several nodes, slow and bad support, customers saying they're fed up and leaving...and the owner telling a customer to quote "fuck off" on IRC.
     
    drmike likes this.
  8. SrsX

    SrsX Banned

    224
    64
    Nov 21, 2013
    this I gotta see. IRC time.
     
  9. WebSearchingPro

    WebSearchingPro VPS Peddler Verified Provider

    493
    143
    May 15, 2013
    Give WebSearchingPro a shout when your in there! #BlueVM irc.obsidianirc.net 
     
  10. wlanboy

    wlanboy Content Contributer

    2,126
    1,169
    May 16, 2013
    Jup L.A. does have troubles (a reason why I never bought a vps in this location) but the rest looks fine:

    • BlueVM Buffalo
      bluevm-buf.jpg
    • BlueVM Swizz
      bluevm-ch.jpg
     
    drmike likes this.
  11. wlanboy

    wlanboy Content Contributer

    2,126
    1,169
    May 16, 2013
    If I look to the rant (and the guy was annoying) ... don't condemn if you were not present:

    It is all about a 5$ per year hosting account...

    rant1.jpg

    rant2.jpg

    rant4.jpg
     
    Last edited by a moderator: Dec 22, 2013
  12. Aldryic C'boas

    Aldryic C'boas The Pony

    2,313
    2,652
    Apr 18, 2013
    Aldryic
    I don't see a "fuck off" anywhere in there.
     
  13. WebSearchingPro

    WebSearchingPro VPS Peddler Verified Provider

    493
    143
    May 15, 2013
    That's not actually the instance, that was just this morning - totally different event.
     
  14. DomainBop

    DomainBop Dormant VPSB Pathogen

    2,260
    2,190
    Oct 11, 2013
    Yeah, Johnston already apologized on LET for saying it .

    The TL;DR of the threads on LET, IRC, etc is they need to hire more staff..quickly
     
  15. drmike

    drmike 100% Tier-1 Gogent

    8,573
    2,717
    May 13, 2013
    So did Mr. Johnston get rid of the help staff or what?

    Did he have a related lady answering tickets or was I daydreaming about UGVPS again?
     
  16. WebSearchingPro

    WebSearchingPro VPS Peddler Verified Provider

    493
    143
    May 15, 2013
    She replied to one of my tickets yesterday, Johnston's wife seems to be helping out :)
     
    drmike likes this.
  17. Magiobiwan

    Magiobiwan Insert Witty Statement Here Verified Provider

    374
    112
    May 15, 2013
    I've been on vacation for a few days, and will be back at tickets tomorrow. Holiday seasons are always busy, because us staff want to spend time with family and friends. 
     
  18. Virtovo

    Virtovo New Member Verified Provider

    362
    149
    Dec 19, 2013
    Im in the market for a few VPS.  How long are wait times currently on tickets?  Do you have a calendar of other holiday periods where support will be slow?
     
  19. Magiobiwan

    Magiobiwan Insert Witty Statement Here Verified Provider

    374
    112
    May 15, 2013
    We're working on keeping them low. Our AVERAGE (over this 3 month period) is about 2-4 hours (depending on priority, and support status. LImited Support Products get a lower priority). We're under a heavy load right now due to the disk failure (people want credit and want to complain), and I personally won't be answering tickets most of tomorrow, Christmas, and a day or two after (family stuff). The day or two after Christmas will be busy too, dealing with any backlogs from the days off. 
     
  20. Francisco

    Francisco Company Lube Verified Provider

    2,476
    1,770
    May 15, 2013
    UUUUUGGGGGHHHHHH -_-

    Francisco