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Discussion in 'Industry News' started by sundaymouse, Dec 22, 2013.
From their mass email to S1-NY Buffalo clients:
My condolences. It is in that big raid array in the sky now.
Only one node went to hell?
Thank God that one wasn't slabbed.
I see someone didn't get the memo on how to properly configure a server and measures to take incase of a hardware failure...
All we need is HostNun to lead the group prayer.
Hardware failures happen.
The Pony is currently restoring a storage array too - so don't throw stones.
From their customer started thread on LET: S1-NY isn't their only problem...
Complaints of lengthy downtimes on several nodes, slow and bad support, customers saying they're fed up and leaving...and the owner telling a customer to quote "fuck off" on IRC.
this I gotta see. IRC time.
Give WebSearchingPro a shout when your in there! #BlueVM irc.obsidianirc.net
Jup L.A. does have troubles (a reason why I never bought a vps in this location) but the rest looks fine:
If I look to the rant (and the guy was annoying) ... don't condemn if you were not present:
It is all about a 5$ per year hosting account...
I don't see a "fuck off" anywhere in there.
That's not actually the instance, that was just this morning - totally different event.
Yeah, Johnston already apologized on LET for saying it .
The TL;DR of the threads on LET, IRC, etc is they need to hire more staff..quickly
So did Mr. Johnston get rid of the help staff or what?
Did he have a related lady answering tickets or was I daydreaming about UGVPS again?
She replied to one of my tickets yesterday, Johnston's wife seems to be helping out
I've been on vacation for a few days, and will be back at tickets tomorrow. Holiday seasons are always busy, because us staff want to spend time with family and friends.
Im in the market for a few VPS. How long are wait times currently on tickets? Do you have a calendar of other holiday periods where support will be slow?
We're working on keeping them low. Our AVERAGE (over this 3 month period) is about 2-4 hours (depending on priority, and support status. LImited Support Products get a lower priority). We're under a heavy load right now due to the disk failure (people want credit and want to complain), and I personally won't be answering tickets most of tomorrow, Christmas, and a day or two after (family stuff). The day or two after Christmas will be busy too, dealing with any backlogs from the days off.