URPad closing locations, merging into 3 central non-rental datacenter --- DUMPS COLOCROSSING!

drmike

100% Tier-1 Gogent
Just got this in my inbox....

Recently we sent an email to all customers about the closing of our Iceland location. After reviewing the feedback we received, we have decided to close additional locations. The locations we are closing are where we do not own the equipment.

We will be changing URPad's server locations to Los Angeles, Houston, and Orlando, and eliminating all other locations. In the new locations we have total control over your hosting services with on-site datacenter staff, and we have brand new hardware.

Please take a look at the new equipment we have purchased and see what our new locations will look like:
https://www.facebook.com/urpadhosting/photos_albums?ref=hl

We have been listening to customer suggestions and comments, and will be implementing other changes to improve our services in the near future.

We want to thank our former datacenters, ColoCrossing, Ionity, Quadranet, Servers.lu, UKServers, and ThorDC. Our migrations do not reflect poorly on their service, merely, we have grown to need equipment which we own and fully control.


Will my VPS be effected?

All nodes EXCEPT the following will be migrated:

Houston1
Houston2
Houston3
LA1
LA2
LA3
Orlando1
Orlando2



ALL OTHER NODES WILL BE MIGRATED TO THESE LOCATIONS.

This is a complete overhaul of our setup, and all clients will be able to choose from three URPad locations:

Los Angeles, CA, (LA) with new DDoS protection has great routing to Asian markets and the security you need, hosted at Black Lotus’ Facility.

Houston, TX, is just minutes from our corporate offices, hosted at 1001 Texas Avenue.

Orlando, FL, to serve the needs of the US East Coast and Latin America, hosted at Host Dime’s Facility.


When will this move happen?

Unless noted otherwise via email, we plan on starting migrations as early as Friday, October 18th, 2013. We hope to have all clients transitioned to our new hardware and locations by mid-November. We will announce the specific schedules and times of transfer on our blog http://www.urpad.net/blog/ If you have questions regarding this transfer, please email us at [email protected]



Will my plan change? What about my IP address?

Plan configurations and pricing will remain the same. The resources you pay for now are the resources you will receive in your new location. Some customers may see an increase in included features, such as DDoS protection in Los Angeles. Unfortunately, this move will result in new IP addresses being assigned to your Virtual Servers. You will be notified of your IP(s) once your server has been moved.

During this move you will be relocated to IP space that is owned by URPad.net. This ensures a long stable environment for customers moving forward.

We apologize in advanced for any inconvenience this may have on you, your customers or your business, but we believe this migration will be best for all. With new nodes, better hardware, and staffed locations we will be able to serve you our client better.


What if I do not want to move?

Unfortunately, all VPS accounts will be moved and the existing locations will no longer be offered by URPad. We understand that you signed up for a specific location, so as a valued customer we are offering the following:

If you decide to move with us from another location you will be given 1 month of free service, upon request.

If you cancel your service(s) you will be given a pro-rated refund upon request. All refunds and free month credits must be requested before November 15th, 2013.



Thank you for your understanding,

The URPad.net team
 
Last edited by a moderator:

MannDude

Just a dude
vpsBoard Founder
Moderator
Oh boy.

I think this is a good thing, really. I'm sure clients will be upset with having to move to new locations, thats to be expected, but I've seen pictures of the new gear they're being relocated to and for those that stay I think it'll be good for them.

Well, I know URPad had a lot of servers with CC so I guess the good news for current CC customers is that you should be getting emails from Jon soon with some server deals as he tries to recover his loss... :)
 
Last edited by a moderator:

drmike

100% Tier-1 Gogent
Short notice... Well at least to start migrations.

Locations aren't where existing datacenters are.  So going to be some unhappy customers.  3 months credit and refunds = good idea.

This isn't going to be pretty.
 
Last edited by a moderator:

Lee

Retired Staff
Verified Provider
Retired Staff
I think it was something that was always going to happen when RLT took over, the Houston boxes work really well for me in that area with surprisingly good latency to Scotland. at just 120ms.  Plus I can always drop in on RLT if they piss me off as I visit there twice a year to visit that side of the family.
 

drmike

100% Tier-1 Gogent
120ms from Scotland to Houston?  Yeah that's pretty good. :)  What carrier is achieving that long haul time?

I've been curious about how these brands would be merged into Root Level and what the master plan was.  Unsure if this is it.  But, what I see is far wiser than most providers --- OWN YOUR OWN HARDWARE and IPs.     That was clear in the email :)

Boy I'd hate to be their support team right now.
 

MannDude

Just a dude
vpsBoard Founder
Moderator
I think it was something that was always going to happen when RLT took over, the Houston boxes work really well for me in that area with surprisingly good latency to Scotland. at just 120ms.  Plus I can always drop in on RLT if they piss me off as I visit there twice a year to visit that side of the family.
GmMKnEE.jpg

At least the cabling is good!
 

RandalBurns

New Member
I think it was something that was always going to happen when RLT took over, the Houston boxes work really well for me in that area with surprisingly good latency to Scotland. at just 120ms.  Plus I can always drop in on RLT if they piss me off as I visit there twice a year to visit that side of the family.
We would love to have you drop in and visit anytime!
 
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Reactions: Lee

drmike

100% Tier-1 Gogent
At least the cabling is good!
Oh it's just pretty.  You know messy cable works much better, higher throughput and certainly more secure.

They could have saved a bundle if they just used whoever EGI does to rack and stack their gear.
 

Lee

Retired Staff
Verified Provider
Retired Staff
120ms from Scotland to Houston?  Yeah that's pretty good. :)  What carrier is achieving that long haul time?

I've been curious about how these brands would be merged into Root Level and what the master plan was.  Unsure if this is it.  But, what I see is far wiser than most providers --- OWN YOUR OWN HARDWARE and IPs.     That was clear in the email :)

Boy I'd hate to be their support team right now.
Once it get to the UK shoreline it's on abovenet all the way through to the box.

Ping statistics for ...................:

    Packets: Sent = 16, Received = 16, Lost = 0 (0% lo

Approximate round trip times in milli-seconds:

    Minimum = 118ms, Maximum = 137ms, Average = 122ms
 

Lee

Retired Staff
Verified Provider
Retired Staff
Oops, forgot this bit :)

Tracing route to 209................ over a maximum of 30 hops

 

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.1.1]

  2    11 ms     6 ms     9 ms  cpc18-thor5-2-0-gw.14-2.cable.virginmedia.com [.....................]

  3     7 ms    10 ms     9 ms  renf-core-2b-ae4-3978.network.virginmedia.net [62.254.191.217]

  4    15 ms    50 ms    14 ms  leed-bb-1c-ae2-0.network.virginmedia.net [62.253.174.41]

  5    20 ms    18 ms    24 ms  213.152.245.53

  6    18 ms    19 ms    23 ms  ge-4-2-0.mpr1.lhr3.uk.above.net [64.125.27.157]

  7    92 ms    98 ms    92 ms  xe-4-3-0.cr2.dca2.us.above.net [64.125.24.41]

  8    93 ms    96 ms   113 ms  xe-0-0-0.cr1.dca2.us.above.net [64.125.28.241]

  9   121 ms   118 ms   132 ms  xe-0-2-0.cr1.iah1.us.above.net [64.125.25.114]

 10   120 ms   125 ms   122 ms  xe-0-1-0.er1.iah1.us.above.net [64.125.28.5]

 11   131 ms   122 ms   120 ms  64.125.188.46.t00604-06.above.net [64.125.188.46]

 12   124 ms   120 ms   119 ms  206-126-39-138.static.nstci.net [206.126.39.138]

 13   122 ms   121 ms   119 ms  houston2.vitalvps.com [198.176.28.2]

 14   120 ms   119 ms   119 ms  209...................
 

MannDude

Just a dude
vpsBoard Founder
Moderator
Oops, forgot this bit :)

Tracing route to 209................ over a maximum of 30 hops

 

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.1.1]

  2    11 ms     6 ms     9 ms  cpc18-thor5-2-0-gw.14-2.cable.virginmedia.com [.....................]

  3     7 ms    10 ms     9 ms  renf-core-2b-ae4-3978.network.virginmedia.net [62.254.191.217]

  4    15 ms    50 ms    14 ms  leed-bb-1c-ae2-0.network.virginmedia.net [62.253.174.41]

  5    20 ms    18 ms    24 ms  213.152.245.53

  6    18 ms    19 ms    23 ms  ge-4-2-0.mpr1.lhr3.uk.above.net [64.125.27.157]

  7    92 ms    98 ms    92 ms  xe-4-3-0.cr2.dca2.us.above.net [64.125.24.41]

  8    93 ms    96 ms   113 ms  xe-0-0-0.cr1.dca2.us.above.net [64.125.28.241]

  9   121 ms   118 ms   132 ms  xe-0-2-0.cr1.iah1.us.above.net [64.125.25.114]

 10   120 ms   125 ms   122 ms  xe-0-1-0.er1.iah1.us.above.net [64.125.28.5]

 11   131 ms   122 ms   120 ms  64.125.188.46.t00604-06.above.net [64.125.188.46]

 12   124 ms   120 ms   119 ms  206-126-39-138.static.nstci.net [206.126.39.138]

 13   122 ms   121 ms   119 ms  houston2.vitalvps.com [198.176.28.2]

 14   120 ms   119 ms   119 ms  209...................
Oh nice... that's actually a lot better than I expected. I don't get 14 hops from here to some place a few states away sometimes.
 

Lee

Retired Staff
Verified Provider
Retired Staff
I still have one of those yearly deals in Texas from URPad that is with CC for comparison, might not seem much of a difference but it matters.

Ping statistics for ........................:

    Packets: Sent = 19, Received = 19, Lost = 0 (0% los

Approximate round trip times in milli-seconds:

    Minimum = 136ms, Maximum = 151ms, Average = 139ms

 

 


Tracing route to host.colocrossing.com [.............................]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  READYSHARE [192.168.1.1]

  2    32 ms     9 ms    17 ms  cpc18-thor5-2-0-gw.14-2.cable.virginmedia.com [..................]

  3    10 ms     7 ms     7 ms  renf-core-2a-ae4-3978.network.virginmedia.net [62.254.191.97]

  4    15 ms    17 ms    14 ms  manc-bb-1c-ae13-0.network.virginmedia.net [62.253.174.37]

  5    13 ms    15 ms    16 ms  brhm-bb-1b-et-400-0.network.virginmedia.net [62.253.175.69]

  6    15 ms    17 ms    15 ms  brhm-bb-1c-ae7-0.network.virginmedia.net [62.253.174.102]

  7     *        *        *     Request timed out.

  8    19 ms    21 ms    25 ms  linx.10ge.lon.bboi.net [195.66.224.233]

  9   100 ms    98 ms    97 ms  ny60-vl14-lon-vl14.bboi.net [66.216.48.213]

 10   106 ms   104 ms   103 ms  nj-ten2-1-ny60-ten1-4.bboi.net [66.216.1.106]

 11   114 ms    99 ms   104 ms  ash-ten1-5-nj-ten2-2.bboi.net [66.216.1.161]

 12   122 ms   123 ms   118 ms  atl-ten3-1-ash-ten3-1.bboi.net [66.216.1.157]

 13   130 ms   139 ms   124 ms  nsh-ten1-1-atl-ten3-2.bboi.net [64.127.130.58]

 14   132 ms   136 ms   137 ms  dal-ten2-1-nsh-ten1-4.bboi.net [64.127.130.50]

 15   137 ms   241 ms   147 ms  8011-on-net-cust.bboi.net [64.127.129.118]

 16   137 ms   136 ms   138 ms  quadranet-colocrossing.quadranet.com [96.44.148.54]

 17   139 ms   139 ms   141 ms  host.colocrossing.com [206.217.139.166]

 18   141 ms   140 ms   138 ms  dallas.dzfav.net [198.23.134.130]

 19   141 ms   139 ms   137 ms  host.colocrossing.com [.............]
 

MannDude

Just a dude
vpsBoard Founder
Moderator
So who is going to dump ColoCrossing next?
Well BuyVM was planning on it, and then Jon did them a favor and allowed them to leave earlier then what the original contract stated. So that's good, and nice of Jon to let them leave sooner rather than later. I don't think Jon saw it as a favor, but I think Fran and Pony does.
 

Lee

Retired Staff
Verified Provider
Retired Staff
Indeed, that is going to be quite a big hit loosing both of them. 
 
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