100% Tier-1 Gogent
Just got this in my inbox....
Recently we sent an email to all customers about the closing of our Iceland location. After reviewing the feedback we received, we have decided to close additional locations. The locations we are closing are where we do not own the equipment.
We will be changing URPad's server locations to Los Angeles, Houston, and Orlando, and eliminating all other locations. In the new locations we have total control over your hosting services with on-site datacenter staff, and we have brand new hardware.
Please take a look at the new equipment we have purchased and see what our new locations will look like:
We have been listening to customer suggestions and comments, and will be implementing other changes to improve our services in the near future.
We want to thank our former datacenters, ColoCrossing, Ionity, Quadranet, Servers.lu, UKServers, and ThorDC. Our migrations do not reflect poorly on their service, merely, we have grown to need equipment which we own and fully control.
Will my VPS be effected?
All nodes EXCEPT the following will be migrated:
ALL OTHER NODES WILL BE MIGRATED TO THESE LOCATIONS.
This is a complete overhaul of our setup, and all clients will be able to choose from three URPad locations:
Los Angeles, CA, (LA) with new DDoS protection has great routing to Asian markets and the security you need, hosted at Black Lotus’ Facility.
Houston, TX, is just minutes from our corporate offices, hosted at 1001 Texas Avenue.
Orlando, FL, to serve the needs of the US East Coast and Latin America, hosted at Host Dime’s Facility.
When will this move happen?
Unless noted otherwise via email, we plan on starting migrations as early as Friday, October 18th, 2013. We hope to have all clients transitioned to our new hardware and locations by mid-November. We will announce the specific schedules and times of transfer on our blog http://www.urpad.net/blog/ If you have questions regarding this transfer, please email us at [email protected]
Will my plan change? What about my IP address?
Plan configurations and pricing will remain the same. The resources you pay for now are the resources you will receive in your new location. Some customers may see an increase in included features, such as DDoS protection in Los Angeles. Unfortunately, this move will result in new IP addresses being assigned to your Virtual Servers. You will be notified of your IP(s) once your server has been moved.
During this move you will be relocated to IP space that is owned by URPad.net. This ensures a long stable environment for customers moving forward.
We apologize in advanced for any inconvenience this may have on you, your customers or your business, but we believe this migration will be best for all. With new nodes, better hardware, and staffed locations we will be able to serve you our client better.
What if I do not want to move?
Unfortunately, all VPS accounts will be moved and the existing locations will no longer be offered by URPad. We understand that you signed up for a specific location, so as a valued customer we are offering the following:
If you decide to move with us from another location you will be given 1 month of free service, upon request.
If you cancel your service(s) you will be given a pro-rated refund upon request. All refunds and free month credits must be requested before November 15th, 2013.
Thank you for your understanding,
The URPad.net team
Last edited by a moderator: