Hello,
I had signed up with GreenValueHost (greenvaluehost.com) last year in November when GreenValueHost was having one of their "ridiculous" sales (70% off for life) for the VPS. I signed up for their "Virtual Private Servers - V-Advanced" package. Since then however I have had nothing but problems with this host.
To start, when I signed up they assigned me either the wrong IP address or did not properly setup my server because the details they provided me when I signed did not work. So the first thing I had to do was contact them via their ticket support system, this however was fairly quick and was resolved in around an hour from me making the ticket.
After that things seemed to be going smoothly, until a month later. Since December my VPS has been having any of the following issues:
- I cannot access the server (network problems)
- The server gets forcefully rebooted without my knowledge at odd hours of the day
- The server becomes extremely slow and I tend to get kicked off my SSH
session.
Every time I contact support regarding these issues they say it's flagged for "level 2 administrators", who eventually simply respond with "this issue has been resolved now" with no explanation as to the cause or if it is a permanent fix.
At one point it took them 10 hours to respond to a ticket regarding my VPS being offline and inaccessible. During these periods, even their "SolusVM" control panel becomes inaccessible, so I cannot even go to force reboot the server from the control panel.
Today, again, in case you are wondering, my server again has been forcefully rebooted and I keep getting disconnected from the SSH sessions - and I am still waiting on a reply from support.
This was it for me, I cannot handle such poor quality of service. I don't need 99.9999% up time but I certainly cannot handle downtime every other day day and forceful random reboots. I got foolishly attracted to them with their extremely cheap deals but ended up thoroughly frustrated, annoyed and dissatisfied.
STAY AWAY from these guys. Their cheap deals are exactly that, cheap - cheap in quality that does not justify any price.
Thank You