I'm going to disagree with the "Crystal my ass" statement because I think Crystal does do the bulk of the work at UGVPS.
My only problem with today's LEB writeup (besides the fact that I've given UGVPS a try twice and they completely sucked as far as reliabilty both times and their tech support had the technical skills of an amoeba) is that ColoCrossing employee Thomas Dale also appears to be one of the owners of Warfront Cafe LLC (which either owns 100% or 49% of UGVPS depending on who you believe). When you have a situation where a writeup is done on a "product" that is owned by an employee of the company that owns the blog, FTC guidelines say you should disclose this fact (I would link to the FTC guidelines but their M#!@#$F#&$ing website is closed due to the Federal government shutdown)
I think the two words you are looking for is,